Implement customer success plans using standardized journey templates to set customer expectations and ensure they are prepared for key milestones through the lifecycle (Get, Use, Pay & Renew), reinforce ecosystem hand offs, and empower customers to self serve Leverage and manage overall customer metrics, which include customer usage data, health indicators (disconnects,

Execute IT audit testing and SOX IT General Controls testing, and document test work performed, root cause analysis, summarized test results, and conclusion within workpapers. Assist with IT audit engagement planning activities including conducting interviews, documenting the process and control assessment, and developing audit objectives, test plans, and audit scope. Ass

Implement customer success plans using standardized journey templates to set customer expectations and ensure they are prepared for key milestones through the lifecycle (Get, Use, Pay & Renew), reinforce ecosystem hand offs, and empower customers to self serve Leverage and manage overall customer metrics, which include customer usage data, health indicators (disconnects,

Implement customer success plans using standardized journey templates to set customer expectations and ensure they are prepared for key milestones through the lifecycle (Get, Use, Pay & Renew), reinforce ecosystem hand offs, and empower customers to self serve Leverage and manage overall customer metrics, which include customer usage data, health indicators (disconnects,

Implement customer success plans using standardized journey templates to set customer expectations and ensure they are prepared for key milestones through the lifecycle (Get, Use, Pay & Renew), reinforce ecosystem hand offs, and empower customers to self serve Leverage and manage overall customer metrics, which include customer usage data, health indicators (disconnects,

Assign and track complex projects and processes within budgetary and scheduling guidelines. Travel between construction sites, working in outdoor environments, and conduct pre construction meetings with multiple contractors and municipality inspectors. Validate construction progress and perform post construction audits. Open TELCO field equipment to validate proper instal

Sell across the entire Lumen portfolio, from Small Business to Regional & Large Enterprise Develop and implement opportunities to cross sell and up sell accounts to increase overall total partner & end customer business with the company Create partner/account plans and strategies to win new business from existing customers Systematic focus on new partners and new logo cus

Essential Duties Responsible for developing sales in the designated target market(s) by identifying new sales opportunities with prospective enterprise customers headquartered in the region by cold calling, premise visits, networking, lead generation, proposal submission, and customer appointments. After winning new business, manages customer relationships in order to gai

Lead advanced solutions sales opportunities with Lumen Channel Partners, operating as the sales overlay for complex opportunities within Indirect. Meet with Partners, participate in joint sales calls to customers and assist the Partner in closing advanced solutions sales opportunities Assist Partners in broadening their product expertise and sales opportunities, striving

Drive inflight sales opportunities with Partner/Customer/Internal teams Develop and implement opportunities to cross sell and up sell accounts, increasing overall revenue spend by targeted customers. Create account plans and strategies to win new business from existing customers. Solution pricing review and negotiation Develop sales in designated account base by working w

ly evaluate, via provided reports/tools, individual performance in respect to area or national performance objectives. With support of manager, ability to identify areas of improvement as applicable. Perform other duties assigned by management team. Understands that basics of installation/change/decommissioning/testing of transport, Ethernet, SONET and IP network layers fo

End to end project management for various projects involving the relocation, maintenance, repair, and construction of ISP and OSP facilities. Oversee the construction process from concept to completion and ensure that the projects meet the quality, budget, and timelines for delivery. Build relationships, manage, and supervise engineering vendors, construction contractors,

Manages floor space, power, and cooling for regionalize network facilities/data centers. Oversees rack space and power implementations at network facilities/data centers. Kicks off space and power projects into engineering and PM groups. Develops/defines plans for the implementation of new plant construction or modifications to existing facilities. Prepares plans and spec

Become the Single Point of Contact (SPOC) for all post sale activities once the customer's services are up and running. Interact effectively as a team member within the Public Sector Account Team organization to support achievement of sales objectives and deliver Lumen's Spirit of Service. Ability to contribute to the attainment of revenue objectives by managing orders fr

Build and manage partner experience strategy and operations across the Partner ecosystem, in partnership with GPS. Structure and lead key strategic initiatives, establish and track KPIs, and develop best practices in support of Lumen's partner strategy inclusive of measuring and improving our PX. Partner with GPS on the operational aspects of our partner programs, partner