Zayo is seeking a Senior Program Manager who has specialized knowledge and experience in PMO processes and methodologies to support the responsibility of identifying complex opportunities with the highest return on investment, leading teams to create scalable programs, and synthesizing internal and external feedback to drive ongoing improvements. Our Senior Program Manage

Technical Escalation The primary function of the Tier III Technician will be to serve as the highest level of technical support within the NCC (Network Control Center) organization teams, serving as a technical escalation point to NCC technicians, and is responsible for engaging the vendor and high level customer contacts when necessary. Network Fault Management The Tier

Zayo is seeking a Deal Management Senior Manager to be responsible for conducting product level analysis, providing direct commercial sales support, and developing overall product positioning and growth strategy. This includes the existing service portfolio as well as assessment and implementation of new products, internal processes, sales tools and/or market expansions.

Salesforce.com Admin Support Act as a SME ("Subject Matter Expert") escalation point in support of Salesforce.com Tier 1 Admin team that provides day to day technical support. Consult with cross functional development and configuration teams on current operating standards. Maintain a technical working knowledge of Salesforce.com admin functions and support span of control

Salesforce.com Admin Support Act as a SME ("Subject Matter Expert") escalation point in support of Salesforce.com Tier 1 Admin team that provides day to day technical support. Consult with cross functional development and configuration teams on current operating standards. Maintain a technical working knowledge of Salesforce.com admin functions and support span of control

Reporting to the SVP, Commercial Operations, this individual is responsible for leading a team to drive the administration, governance and efficient operation of Zayo Group Sales (ZGS). A high impact role, responsibilities fall into three broad categories Sales Operations & Governance People Initiatives Compensation, Productivity Analysis, Staffing, Skills development Pro

Communicating with clients, engineers and management to resolve and prevent outages Developing and managing relationships with construction contractors known to be working on projects in each market, raising their awareness of the location of our cable plant, and making certain they are using best practices to avoid strike damages. This includes private company projects a

Data and reporting accuracy of any data related to field operations including task data Production and analysis of monthly and quarterly metrics decks Creation and upkeep of Salesforce.com reports and dashboards Work internally and with other groups to create, streamline and document workflow Ensure that Salesforce.com development is done so that workflow and process are

Troubleshooting network equipment, removing/replacing defective equipment, and working with appropriate resources to isolate and ultimately restore the network. Analyzing blueprints to determine where construction projects will take place. Identifying and mapping location and depth of utilities such as water, sewer, gas, cable, oil and electric lines. Documenting interact

Troubleshooting network equipment, removing/replacing defective equipment, and working with appropriate resources to isolate and ultimately restore the network. Analyzing blueprints to determine where construction projects will take place. Identifying and mapping location and depth of utilities such as water, sewer, gas, cable, oil and electric lines. Documenting interact

Responsible for data and reporting accuracy of any data related to field operations including task data Responsible for the production and analysis of monthly and quarterly metrics decks Responsible for the creation and upkeep of Salesforce.com reports and dashboards Work internally and with other groups to create, streamline and document workflow Ensure that Salesforce.c

Troubleshooting network equipment, removing/replacing defective equipment, and working with appropriate resources to isolate and ultimately restore the network. Analyzing blueprints to determine where construction projects will take place. Identifying and mapping location and depth of utilities such as water, sewer, gas, cable, oil and electric lines. Documenting interact

Design routes for fiber based services including Point to point, Ring, and path diverse routing Researches existing databases, files, and records for purposes of network design, fiber optimization, and relocation of fiber facilities Provides design schematics of fiber path and splicing work to be performed for fiber projects, relocation of existing fiber facilities, and r

Provide s technical support to Zayo customers, at a basic to intermediate level, through use of standardized procedures for all products that Zayo offers. Escalate s incidents requiring a more advanced level of knowledge to the appropriate member of the Service Assurance team or internal engineering department. Proactively monitors the performance of Zayo deployed devices

Communicating with clients, engineers and management to resolve and prevent outages Developing and managing relationships with construction contractors known to be working on projects in each market, raising their awareness of the location of our cable plant, and making certain they are using best practices to avoid strike damages. This includes private company projects a