Verifies and balances drawer funds at beginning and end of shift. Safeguards said funds. Exchanges gaming chips and slot tickets for guests in exchange for cash. Assists patrons in requests for assistance, services, and information in a courteous, respectful manner. Maintains assigned window in a neat, organized, and professional manner. Processes credit card advances, va

Enhances the guest experience by providing exceptional service. Ensures calls are answered promptly and in accordance to department standards. Answer incoming phone calls, and/or transfer to appropriate department or guest room Responds to inquiries regarding property i.e. directions to property, players club, entertainment, hours of operation of venues, etc. Relays "gues

Takes orders, mixes and serves alcoholic and non alcoholic beverages according to established recipes and procedures for casino floor, restaurant servers, bars, and lounges. Requests identification from patrons when legal age is questioned (everyone appearing under 30 years of age) Identifies when guests need to be cut off and does not over serve guests. Responsible for t

As a Surveillance Officer, you will support the overall integrity of gaming and the protection of all guests, employees, and Company assets. Duties and Responsibilities Foster an environment that embodies Bally's Born to Entertain philosophy by creating a fun filled, entertaining atmosphere Enthusiastically promote Bally's customer centric culture of offering superior gue

Enhances the guest experience by providing exceptional service. Responds to inquiries regarding property i.e. directions to property, players club, entertainment, hours of operation of venues, etc. Relays "guest requests" to appropriate staff. Enters text messages for guests into the property's management system as requested; relay guest messages. Ensures calls are answer

Responsible for preparing and maintaining all aspects of daily and weekly schedules. Qualifications High school diploma or equivalent. Minimum of two (2) year of scheduling clerk experience or equivalent experience. Strong computer skills to include Word, Excel and scheduling software. Strong customer service and communications skills. Excellent organizational skills. Kno

Monitors guests' needs on a continual basis, ensuring all requests are promptly filled. Performs all necessary side work. Stocks and folds table linen napkins. Restocks items brought to dish room to be cleaned coffee cups, saucers, creamer cups, trays, coffee pots, glasses (wine glasses, water goblets), and silverware . Makes sure supervisor approves side work before leav

MAJOR FOCUS Assist food servers in service process. Retrieve and stock inventory as needed. Proper set up/maintenance of restaurant service space ESSENTIAL FUNCTIONS Working knowledge of product identification pertaining to menu items. Provides needed supplies to all servers and bartenders. Maintains cleanliness and sanitation standards within assigned station (i.e. polis

MAJOR FOCUS Responsible for preparation of all pantry food items, and responsible for maintaining a sanitary kitchen work station. Organize, set up, and produce all food requirements for private corporate and special events and normal operations. Prepares and produces all menu items to be served. ESSENTIAL FUNCTIONS Prepares all food items properly in accordance with prin

MAJOR FOCUS Responsible for assisting in the management of the retail shops and upholding the high standards of the operation. Ensure excellent customer service, maximize financial return, and foster a great work environment. ESSENTIAL FUNCTIONS Provide guests with the highest level of customer service. Maintain awareness of security in all shops. Keep track of, account f

Monitors day to day operations to ensure that the department is meeting goals and objectives, is following policies and procedures and is providing services effectively and efficiently; takes corrective action as appropriate. Supervises hotel check in & checkout ensuring quick, courteous and effective service is delivered routinely; assist in the process as necessary. Dev

Assumes role of Reservation Sales Agent Monitors the number of calls in que to minimize the number of abandoned calls May assist with scheduling and coordinating break schedule for Agents Observes Agent performance providing timely & effective feedback Displays fair treatment with respect to agent feedback and produce documentation as necessary Mentors Agents assisting in

Supervises team of Contact Center Reservation Sales Agents and Lead Agents Provides essential training for all Contact Center Reservation Sales Agents and Lead agents Actively conducts standards test and provides on the spot feedback for Agents and Leads Assists in administration of scheduling, reporting, incentive programs productivity tracking, attendance tracking, and

Qualifications Minimum 5 years in the culinary field Previous kitchen supervisory or management experience preferred Must have a thorough knowledge of health codes and food safety practices Appropriate knife skills required Food Safety Manager Certification preferred License Requirements Must secure appropriate gaming licenses for all TRMG properties Essential Job Functio

Takes and prepares beverage order or relays order to the bartender for preparation if bartender present. Collects order from bartender, adds appropriate garnish, places on tray, and serves to guests with cocktail napkins. Computes bill and accepts payment. Requests identification from customers when legal age is questioned (everyone appearing under 30 years of age). Remov