Responsible for reinforcing confidence in CHL's ability to provide best in class care in mortgage loan servicing by active and effective listening, strong problem solving skills, and using positive language skills Monitor and continually develop assigned team Engaging with other CHL team members as needed to fully resolve customer inquiries Ability to identify improvement

Who we are Cornerstone Capital Bank is a new bank, with over $330 million in capital and $2 billion in total assets, and arises from the combination of mortgage industry giant Cornerstone Home Lending and community banking standout Roscoe State Bank. You'll be on the front end of working for an innovative large community bank that is a leader in mortgage lending and commu

Who we are Cornerstone Home Lending, a division of Cornerstone Capital Bank, is a unique national home lender with a reputation of amazing service, customer satisfaction, on time closings, employee retention, and happiness. We employ people who are passionately committed to Cornerstone's Mission, Vision & Core Convictions. Our brand is known for on time closings a key cor

Responsible for reinforcing confidence in CHL's ability to provide best in class care in mortgage loan servicing by active and effective listening, strong problem solving skills, and using positive language skills Monitor and continually develop assigned team Engaging with other CHL team members as needed to fully resolve customer inquiries Ability to identify improvement

Facilitate assistance for internal/external customer calls and correspondence regarding mortgage accounts Answer customer inquiries, complaints, or concerns Customer service de escalation with prompt and effective response Strong attention to detail Strong note taking skills effective written communication Strong verbal communication skills What you'll need to be successf

Facilitate assistance for internal/external customer calls and correspondence regarding mortgage accounts Answer customer inquiries, complaints, or concerns Customer service de escalation with prompt and effective response Strong attention to detail Strong note taking skills effective written communication Strong verbal communication skills What you'll need to be successf

Will set up funds transfers/wires/ACH's between banking entities' accounts and provide confirmations. Download daily bank reports for accounting to be able to record prior days transactions. Provide back up support for Treasury functions. Download and archive banking information. Process all deposits to appropriate bank accounts and provide confirmation to accounting for

Complete reviews of incoming assistance packages to confirm proper acknowledgment. Order and evaluate any required third party documentation including, but not limited to, credit reports, title reports, and valuations. Review customer hardship and supporting documentation. Calculate gross and net income and evaluate available liquid assets. Review prior workout history fo

Who we are looking for We are seeking an experienced Mortgage Originations Compliance Manager who will be responsible for the coordination of state and federal regulatory examinations related to Cornerstone Capital Bank for our mortgage division and affiliated business arrangements (ABAs). This position works with business line managers, including other Risk partners, whe

Independently review and interpret company policies to make decisions on matters of regulatory compliance, investor guidance, and customer impact in regard to customer communications Exercise discretion and apply knowledge to independently draft time sensitive communications for loan servicing announcements and messaging for customers Manage drafting, mapping, and testing

Who we are We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us. What we are looking for We are looking for an experienced Licensed Loan Officer, who will bring enthusiasm, attention to detail, and a servant heart to our team of top tier mortgage prof

Who we are We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us. What we are looking for We are looking for an experienced Licensed Loan Officer, who will bring enthusiasm, attention to detail, and a servant heart to our team of top tier mortgage prof

Who we are We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us. What we are looking for We are looking for an experienced Licensed Loan Officer, who will bring enthusiasm, attention to detail, and a servant heart to our team of top tier mortgage prof

Who we are We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us. What we are looking for We are looking for an experienced Licensed Loan Officer, who will bring enthusiasm, attention to detail, and a servant heart to our team of top tier mortgage prof

Who we are We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us. What we are looking for We are looking for an experienced Licensed Loan Officer, who will bring enthusiasm, attention to detail, and a servant heart to our team of top tier mortgage prof