Maintains a strong working knowledge of and utilizes the fraud software designed to monitor account activity from multiple touch points to identify suspicious or fraudulent activity. This duty is performed about 90% of the time. Responds to all internal and external customer inquiries in a timely, effective, and professional manner. This may include but is not limited to

Accountable for representing the bank in a courteous and professional manner; knowledgeable of 5 Winning Ways of Customer Service and implements on a daily basis. Meets or exceeds Secret Shop score expectations. This duty is performed about 20% of the time. Has a basic working knowledge of and routinely refers customers to appropriate Great Southern services and products.

Accountable for representing the bank in a courteous and professional manner; knowledgeable of 5 Winning Ways of Customer Service and implements on a daily basis. Meets or exceeds Secret Shop score expectations. This duty is performed about 20% of the time. Has a basic working knowledge of and routinely refers customers to appropriate Great Southern services and products.

Implements and administers procedures to attain established performance goals set forth by Management. Meets or exceeds all production goals. This duty is performed about 35% of the time. Develops customer relationships by identifying needs and making appropriate recommendations for products and/or services. Expands existing relationships and attracts new business by seek

Accountable for representing the bank in a courteous and professional manner; knowledgeable of 5 Winning Ways of Customer Service and implements on a daily basis. Meets or exceeds Secret Shop score expectations. This duty is performed about 20% of the time. Has a basic working knowledge of and routinely refers customers to appropriate Great Southern services and products.

Enforces and processes the Bank's Customer Identification Policy (CIP). This duty is performed about 40% of the time. Issues and documents OFAC overrides as hits are determined by the Bank's systems. This duty is performed about 20% of the time. Issues and documents the certification of Automated Clearing House (ACH) files. This duty is performed about 15% of the time. As

Accountable for representing the bank in a courteous and professional manner; knowledgeable of 5 Winning Ways of Customer Service and implements on a daily basis. Meets or exceeds Secret Shop score expectations. This duty is performed about 20% of the time. Has a basic working knowledge of and routinely refers customers to appropriate Great Southern services and products.

Accountable for representing the bank in a courteous and professional manner; knowledgeable of 5 Winning Ways of Customer Service and implements on a daily basis. Meets or exceeds Secret Shop score expectations. This duty is performed about 20% of the time. Has a basic working knowledge of and routinely refers customers to appropriate Great Southern services and products.

Accountable for representing the bank in a courteous and professional manner; knowledgeable of 5 Winning Ways of Customer Service and implements on a daily basis. Meets or exceeds Secret Shop score expectations. This duty is performed about 20% of the time. Has a basic working knowledge of and routinely refers customers to appropriate Great Southern services and products.

Accountable for representing the bank in a courteous and professional manner; knowledgeable of 5 Winning Ways of Customer Service and implements on a daily basis. Meets or exceeds Secret Shop score expectations. This duty is performed about 20% of the time. Has a basic working knowledge of and routinely refers customers to appropriate Great Southern services and products.

Accountable for representing the bank in a courteous and professional manner; knowledgeable of 5 Winning Ways of Customer Service and implements on a daily basis. Meets or exceeds Secret Shop score expectations. This duty is performed about 20% of the time. Has a basic working knowledge of and routinely refers customers to appropriate Great Southern services and products.

Accountable for representing the bank in a courteous and professional manner; knowledgeable of 5 Winning Ways of Customer Service and implements on a daily basis. Meets or exceeds Secret Shop score expectations. This duty is performed about 20% of the time. Has a basic working knowledge of and routinely refers customers to appropriate Great Southern services and products.

Meets all established goals/standards and works with Retail Banking Management to implement strategic initiatives in order to achieve loan and deposit growth and cross sales targets. Responsible for new business development within the assigned Banking Center(s). This duty is performed about 25% of the time. Works closely with subordinate staff evaluating their performance

Enforces and processes the Bank's Customer Identification Policy (CIP). This duty is performed about 40% of the time. Issues and documents OFAC overrides as hits are determined by the Bank's systems. This duty is performed about 20% of the time. Issues and documents the certification of Automated Clearing House (ACH) files. This duty is performed about 15% of the time. As

Accountable for representing the bank in a courteous and professional manner; knowledgeable of 5 Winning Ways of Customer Service and implements on a daily basis. Meets or exceeds Secret Shop score expectations. This duty is performed about 20% of the time. Has a basic working knowledge of and routinely refers customers to appropriate Great Southern services and products.