Essential/Primary Job Duties Serve as a liaison between IT, Operations and the business line to analyze non standard business and user needs, document requirements and resolve complex system problems Coordinate and support new and existing applications Research, identify and develop solutions to problems Involved in the planning, testing, implementation and documentation

Administer and support applications utilized by the project management teams to include upgrades, maintenance, and enhancements Administer request/project initiation processes and provide support Document project activity, report progress, and drive project goals Coordinate task assignment and tracking across multiple work teams Support improvements to work processes and

Investigate Digital Banking fraud alerts Communicate with other bank employees, financial institutions, account holders, and Corporate Security using phone, email, and pre scripted letters Monitor transactions for ACH and electronic suspicious activity Make decisions on routine issues in accordance with the Electronic Risk Guidelines and assigned approval limits Other dut

Complete mobile check deposit review Complete quarterly audits for quality assurance Complete compliance hold review Place or revise holds to reduce the exposure of risk to the bank Initiate internal account closings Communicate via phone, email and/or letters with other bank employees, financial institutions, account holders, and/or makers Make decisions on routine issue

Provide daily support by assisting customers via diverse contact channels to include inbound/outbound calls, live chat, secure messages, and email with professionalism and urgency Must display ability to toggle between multiple applications while assisting customers in the various channels Handle customer service issues via direct interface with the customer when appropri

Complete risk review of checks accepted over the counter, through the Interactive Teller Machine (ITM), deposits made via mobile banking & on us items Place or revise Regulation CC holds to reduce the exposure of risk to the bank and ensure holds are compliant Notify branches/lending and other support operations departments of holds placed and/or revised Complete holistic

Responsible for the effective project, vendor, and communication management Drive projects through a methodology, from initiation through completion Set deadlines; assign task responsibility; monitor, document, and communicate progress of projects Coordinate work across multiple work teams and vendors; develop, update, and implement contingencies to meet changing needs Pr

Monitor the activity of the AS/400 Operating System, as well as operate the peripheral equipment Control and monitor the operation of the computer system through a central console by directing the operation of computer to execute programs and observe the operation to detect error or failure in progress Maintain the operating system and network Perform tasks required to ma

Analyze user requirements and business problems, design & develop programs, and maintain & install vendor supplied software Analyze and interpret complex data to identify trends, patterns, and opportunities for the organization Develop and maintain iSeries based software applications; specifically, the core system (Horizon) and a variety of vendor software applications an

Job Description Investigate, resolve and report suspected fraudulent activity initiated via ATM and/or debit card transactions Monitor alert/fraud reports from Pulse, Direct, MasterCard, and Fair Isaac and complete all necessary analysis to determine required action Investigate and research accounts in question for possible fraudulent transactions Contact account holders t

Research cash sheet items and teller outages Cash balancing at branch level Balance teller over/short at branch level Prepare entries, clear items, and post sheets Make decisions on routine issues in accordance with the CBO Policy and assigned approval limits Other duties as assigned Position level will be dependent upon external and internal experience Physical Requireme