Responsible for maintaining and tracking inventory being worked for configuration Responsible for applying configurations to a variety of equipment Responsible for completing assigned work flows Troubleshoot using internal systems Assist in the Pick/Pack/Ship process Work closely with all internal departments to ensure correct equipment is configured and shipped for custo

Contacts assigned customer accounts concerning past due balances beginning at 31 days. Works closely with Premiers and Sales to address customer disputes and assist with finding resolution. Provides weekly statuses to manager on accounts that are flagged as high risk or have significant disputes. Required Qualifications Bachelor's Degree Working knowledge of Microsoft Off

Delivering and continuously improving Granite product and solution selling skills training programs, as well as on going technical learning and development to support the transformation of the sales organization to a more technically capable solution selling team. Facilitating technical product and applications learning related to our total suite of product offerings and

Design, develop, and maintain software applications using various programming languages and frameworks Collaborate with cross functional teams to understand software requirements and design solutions Write clean, maintainable, and efficient code that is scalable and follows best practices Participate in code reviews and ensure that all solutions are aligned with specifica

This is a hands on role that requires significant technical experience with the following Salesforce clouds (Service Cloud, Sales Cloud, Communications Cloud) and related technologies. Expert in developing custom solutions on the force.com platform leveraging Lightning, Apex, Visual Force, Integrations and out of box salesforce tools. Direct involvement and/or oversight o

Installing and upgrading SQL Server, Oracle, MySQL and related application tools Perform backup and restoration of databases Monitor space, availability, and performance Maintain Oracle and SQL Server system security Work closely with development team to optimize queries and processes Implement and maintenance replication and data integration in a heterogeneous environmen

Remotely troubleshoot data network and mobility issues remotely via the phone and Go to meet with Granite customers and field technicians. Professionally and accurately handle customer requests including technical and non technical inquiries. Answer routine questions regarding service installation, product features, outages, and component level problems. Follow up with cu

Identify potential clients through market research, networking, and outreach to build a robust sales pipeline Engage with prospective clients through various channels, including email, phone call, and virtual meetings to understand their needs Work closely with our experienced sales team to learn basic sales skills, gain insights, and contribute to team success Stay infor

Identify potential clients through market research, networking, and outreach to build a robust sales pipeline Engage with prospective clients through various channels, including email, phone call, and virtual meetings to understand their needs Work closely with our experienced sales team to learn basic sales skills, gain insights, and contribute to team success Stay infor

Responsible for managing accounts that bill at platinum level (over 50K/Mo) 24 x 7 availability to support your assigned accounts. Conduct weekly meetings with assigned Premier accounts. Minute each meeting weekly and follow up on all actions Areas of responsibility for each account include but are not limited to maintenance of phone lines, outages, billing, reporting, et

Review contracts, quotes, and internal cost management system data to identify and store expected costs Audit under and over billings to determine validity and take applicable action (Dispute/Accrue) Submit timely, well documented disputes to vendors for erroneous billing via the standardized dispute process Review carrier responses to recoup credits or updated expected c

Work on pricing SLED, federal and EIS proposals Prepare margin and special pricing analysis in support of sales Prepare monthly reports in support of senior management Work on maintaining and updating existing contracts Responsible for proposal preparation, and government customer account analysis. Participate in competitive strategy meetings regarding contract language,

Develop and promote subject matter expertise and platform proficiency Facilitate customer solution design and deployment based on customer and business needs Develop and implement hardware and virtual device configurations Support tier 3 escalation and technical troubleshooting Network maintenance and patching/update support Collaborate with business units to identify and

Granite Background & History Granite is one of the premier communications services providers to businesses across the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,200 employ

Develop and execute a comprehensive product strategy that aligns with the company's vision, market opportunities, and customer needs. Lead and expand the product management team, fostering a culture of innovation and excellence. Collaborate with cross functional teams, including Sales, Finance, Operations, and Customer Service, to ensure successful product development and