Perform help desk functions with excellent customer service skills (both over the phone and email) Demonstrate effective and efficient troubleshooting and problem solving skills Effectively convey information and ideas in all directions Document system problems and resolutions using Service Now Assist with testing of production implementations, working closely with your t

Prepare the Service Treatment Record (STR) documents for electronic conversion. Familiarize yourself with the type of content that should be contained within the medical and dental records. Repair and enhance images to improve the quality of the document prior to scanning. Update record status in the STR Registry to ensure accountability of records as they move through th

Engage directly with customers to understand requirements, provide guidance, and best practices. Answer product related queries on Power Platform development. Provide technical guidance on the migration of SharePoint solutions (e.g., InfoPath, workflows, SharePoint reports/dashboards) to Power Apps, Power Automate, Power BI. Guide Citizen developers in the implementation

Evoke Consulting is a Federal Management Consulting firm specializing in strategic business and technology services areas across the federal market. We provide solutions to agencies and entities including Veterans Affairs, Department of Energy, Department of Agriculture, Department of Defense, and more. We defy the standard employee experience in government contracting wi

Assists Federal Records Managers responsible for leading, planning and managing organization's RM program, for both core mission and administrative records, regardless of medium or format Works to ensure that records/information assets are managed to ensure government accountability, protect the interests of the public, and mitigate records related litigation risks Provid

Evoke Consulting is a Federal Management Consulting firm specializing in strategic business and technology services areas across the federal market. We provide solutions to agencies and entities including Veterans Affairs, Department of Energy, Department of Agriculture, Department of Defense, and more. We defy the standard employee experience in government contracting wi

Evoke Consulting is a Federal Management Consulting firm specializing in strategic business and technology services areas across the federal market. We provide solutions to agencies and entities including Veterans Affairs, Department of Energy, Department of Agriculture, Department of Defense, and more. We defy the standard employee experience in government contracting wi

Evoke Consulting is a Federal Management Consulting firm specializing in strategic business and technology services areas across the federal market. We provide solutions to agencies and entities including Veterans Affairs, Department of Energy, Department of Agriculture, Department of Defense, and more. We defy the standard employee experience in government contracting wi

Evoke Consulting is a Federal Management Consulting firm specializing in strategic business and technology services areas across the federal market. We provide solutions to agencies and entities including Veterans Affairs, Department of Energy, Department of Agriculture, Department of Defense, and more. We defy the standard employee experience in government contracting wi

Responsible at an IDIQ level to run multiple projects/programs and Task Orders Responsible for all Contractor work performed under the contract Provide Cost Forecasting experience and be able to respond to COR questions regarding contract cost estimation, variance, burn, etc. Provide subject matter expertise, program management, program analysis and reporting, documentati

Responsible for all Contractor work performed under the contract Provide subject matter expertise, program management, program analysis and reporting, documentation, and/or guidance on how federal government IT policies and regulation impact programs Lead the team in conducting agency program health assessments of IT investments, evaluations against OMB metrics, and ident

Lead all activities related to initiating and facilitating the Technical Assessments or TechStat process Conduct face to face, evidence based reviews of troubled IT programs Establish recovery procedures and coordinate a get well plans Establish processes, inform policies, conduct assessments, and record results. Support the Project Manager in managing program risk, inclu

Collaborate with system users to identify system training needs and technical issues and provide guidance and/or issue resolution. Identify potential system enhancements and/or knowledge base updates based on user needs and feedback and coordinate with development teams to prioritize and implement viable solutions. Manage day to day client relationships and communications

Evoke Consulting is a Federal Management Consulting firm specializing in strategic business and technology services areas across the federal market. We provide solutions to agencies and entities including Veterans Affairs, Department of Energy, Department of Agriculture, Department of Defense, and more. We defy the standard employee experience in government contracting wi

Provides leadership, support, and guidance to entire team in support of contract requirements. Perform Project Manager duties when the PM is out of the office. Ensure safe, productive, and positive work environment. Keyholder for the USMC STRCC (Diamond Hall). Daily accountable for STR personnel. Perform contract requirement for Separations Health Assessment /Benefits Del