Monitor, resolve, respond to complaints, and create engagement from multiple member feedback channels including but not limited to phone interactions, messaging, chat, social media, and Regulatory Agencies Utilize records of member interaction including call records, text and voice analytics, system history and remarks, and survey results to provide feedback and recommend

The Senior Applications Systems Engineer leads the successful implementation and support of applications, proactively identifying and troubleshooting performance issues and functionality gaps. Here's what you can expect from the job and what you need to be successful Job Duties Implement, perform maintenance activities and support complex applications to optimize system p

The Member Relationship Manager develops new and deepens existing member relationships to position First Tech as being their financial partner for life. In this role, you will help our members reach their financial dreams through providing financial solutions, education, and advice. Here's what you can expect from the job and what you need to be successful Job duties Mana

The Applications Systems Engineer II, coordinates and ensures the successful implementation and support of applications, with a focus on Pega, proactively identifying and troubleshooting performance issues and functionality gaps. Here's what you can expect from the job and what you need to be successful Job Duties Implement, perform maintenance activities and support appl

Lead a team of high performing and engaged employees through effective people leadership practices including regular communication of performance expectations and feedback to employees to maintain high team performance; provide coaching and corrective action as required; actively support employee professional growth and development Coach and develop Assistant Managers in

The Director, Asset Liability Management leads the execution, implementation, and adherence of First Tech's Interest Rate Risk model via the Asset Liability Committee (ALCO). This role is also responsible for collaborating cross functionally and strategically with all necessary areas of the business in order to successfully execute the goals of the Capital Markets team. H

Manage complex CXC programs and support, including indirect management of SLA/SOW, partnering with other applicable business units (such as Card Services, Consumer Lending and Digital Products) Manages day to day operations with outsourced call center, responsibilities include Daily Transfer Rate Service Levels (70% in 30 Seconds) Quality Assurance/Call Monitoring First T

The Relationship Banker II is a frontline financial partner (financial MDs) that is part of a supportive and dynamic member focused sales team. As an Relationship Banker II, you'll work in a fast paced environment processing routine and complex financial transactions for members in person, over the phone, and by e mail. You'll engage in consultative conversations with mem

The Senior Analyst, Capital Markets works independently to perform research, data extraction and analysis, building data and analytical tools and providing ALM modeling to support Interest Rate Risk management, Balance Sheet strategy and Liquidity Risk assessments. Here's what you can expect from the job and what you need to be successful Job Duties Validate and maintain

Quickly process routine financial transactions for members including deposits and withdrawals, loan payments, and cashier's checks, while ensuring regulatory compliance and adherence to internal procedures Establish and maintain member deposit and loan accounts Provide the highest quality of member service by promptly addressing member concerns and escalate to leadership

The Relationship Banker processes routine financial transactions for members in the Branch, as well as follow up activities by phone and email. The Representative is focused on building strong relationships with new and existing members. Here's what you can expect from the job and what you need to be successful Job duties Process routine financial transactions for members

Quickly process routine financial transactions for members including deposits and withdrawals, loan payments, and cashier's checks, while ensuring regulatory compliance and adherence to internal procedures Establish and maintain member deposit and loan accounts Provide the highest quality of member service by promptly addressing member concerns and escalate to leadership

The Relationship Banker processes routine financial transactions for members in the Branch, as well as follow up activities by phone and email. The Relationship Banker is focused on building strong relationships with new and existing members. Here's what you can expect from the job and what you need to be successful Job duties Process routine financial transactions for me

The Cyber Security Engineer II assesses the credit unions IT security footprint to determine areas of vulnerability or flawed design and address/resolve issues as appropriate. This position also administers controls and performs assessments to prevent security risks. Here's what you can expect from the job and what you need to be successful Job Duties Administer testing/s

The Marketing Strategy Manager is responsible for optimizing marketing messaging and member journeys across a product vertical, partnering closely with product leads, operations, engagement, analytics, and marketing teams to help develop, test, and optimize our lifecycle journeys and automations. Here's what you can expect from the job and what you need to be successful J