Promotes excellent customer experience with individuals and families. Using their personal experience and engaging with individuals served to establish a collaborative relationship by conveying respect for the person, acceptance, and a non judgmental attitude. Serves as a role model and advocates for individuals in communicating their preferences and needs. Helps the call

Answers all incoming contacts/calls and requests for crisis and healthcare services across all contracts within the scope of employee work; completes outbound calls, emails, text, or chat to effectively coordinate care and resolve crisis situations; operate with accuracy, compassion, and efficiency. Demonstrate effective engagement skills; inspire hope and promote recover

Maintain awareness of Peer Support Specialist's floor activity to ensure adherence to Solari policies Frequent monitoring of "live" Peer Support Specialist calls from the Supervisor desk Frequent movement around the work area to enhance Supervisor visibility of floor activity Provide face to face coaching of Peer Support Specialists should productivity activity warrant Ta

Utilizes business intelligence data to aid in program evaluation and decision making toward clinical and operational outcomes; monitors quality and compliance key performance indicators including but not limited to quality audits, clinical outcomes and training, risk assessments, compliance investigations, cultural competency requirements, data validation outcomes, and en

Oversee the provision of phone based high quality contact center services. This involves identifying the callers' needs, developing a plan, and following up with callers and community partners to promote successful outcomes. Respond quickly and effectively with a resolution to issues escalated by Veteran Care Navigators. Monitors the caseloads of the Veteran Care Navigato

Administrative support to include calendar management, meeting notes, presentation development, travel arrangements, credit card reconciliation, expense reports and other duties as assigned. Acting as the point of contact for internal and external clients Liaise with executive and senior administrative assistants to handle requests and queries from senior managers Managin

Administrative support to include calendar management, meeting notes, presentation development, travel arrangements, credit card reconciliation, expense reports and other duties as assigned. Acting as the point of contact for internal and external clients Liaise with executive and senior administrative assistants to handle requests and queries from senior managers Managin

Conduct clinical oversight and administrative supervision as delegated by the Director of Clinical Services in our 24/7/365 Contact Center. Use appropriate methods and a flexible interpersonal style to help coach others provide timely guidance and feedback services. Assist in the development, review, and update of crisis services and clinical policies responsible for cris