The successful candidate will take ownership in managing an accounts receivable portfolio of diversified customers for Ingersoll Rand locations served by the Quincy, IL shared service center. An essential element of this role will include building effective customer relationships and collaborating with internal and external business partners to maximize collections. This individual must be able to work in a fast paced environment where the ability to prioritize is key and teamwork is necessary. This individual must embrace change and be willing to work as a change agent to continually improve the collections process. Other responsibilities include dispute management, research, resolution of unapplied cash/open credits, and preparation of month end reports. This candidate must be high energy; conducting themselves in a professional manner. Must possess excellent verbal and written communication skills.

This position will report directly to the North America Collection Leader

Responsibilities:

• Responsible for using available collection software tools (Getpaid) to assist in executing effective strategies and initiatives to achieve continuous receivable delinquency improvement that contributes to a lower Days Sales Outstanding (DSO).
• Manage domestic and/or international accounts receivable accounts by analyzing, identifying, and reporting problem accounts.
• Monitor past due customer accounts, contact customers, and resolve issues that may delay timely payment.
• Identify issues for escalation and request credit holds.
• Responsible for developing and maintaining business relationships with customers and sales office personnel.
• Responsible for customer account reconciliation and identifying and tagging disputed items within assigned portfolio. Tracking and ensuring timely clearing of these disputed items is required. Conduct monthly meetings with Field Sales leadership to drive dispute resolution if required.
• Ensures timely and accurate responses to: customer inquiries, documentation issues, billing errors, payment application errors, disputes, program changes, and new sale requests/opportunities.

Qualifications:

• Minimum Associate degree. BS/BA in Finance, Accounting, or other Business degree preferred.
• 1-3 years' experience in finance or customer service, collections preferred.
• Must possess excellent interpersonal skills with the ability to interact and build relationships with team personnel, sales representatives, commercial offices, plants, and customers.
• Excellent written and oral communication skills required.
• Strong math aptitude with attention to detail and accuracy.
• Must possess strong organizational skills with the ability to multi-task and to plan work/tasks daily, weekly, and monthly.
• PC literacy and basic Microsoft Office literacy required.
• Strong customer service and general office experience preferred.
• SAP/Oracle experience preferred.