POSITION: Sr Service Navigator, DeafBlind

REPORTS TO: Director of Connections

STATUS: Full-Time, Exempt

JOB CLASSIFICATION: Specialist III

UNION ELIGIBLE: Yes

WORK ARRANGEMENT: Hybrid (3 days in office/field)

LOCATION: San Francisco, CA

SALARY RANGE: $86,934 - $104,000

APPLICATION DEADLINE: Open Until Filled

Founded in San Francisco in 1902, the LightHouse's purpose is to promote the independence, equality and self-reliance of people who are blind or visually impaired. The LightHouse is currently in a period of growth, increasing our capacity to serve more low-vision and blind clients.

*Blind/visually impaired strongly encouraged to apply.

*Please note the terms and conditions of this position may be subject to change, once a Union Collective Bargaining Agreement is in place.

OVERVIEW:

DeafBlind students will work with the Service Navigator III, DeafBlind to follow or amend their PATH plan at any time during their LightHouse service participation. Students can be current or new to the LightHouse. Under the guidance of the Director of Connections, the Service Navigator works closely with assigned students to ensure student's service goals are relevant and being met.

QUALIFICATIONS:

• Minimum of a Master's Degree in social work, rehabilitation, nursing, counseling, psychology, or related field
• At least 5 years experience with client case management in a community-based setting
• Fluency in American Sign Language (ASL)
• Experience in working with the DeafBlind community and strong knowledge of DeafBlind culture
• Strong coaching skills, including positive problem solving and professional communication
• Excellent communication skills both written and oral
• Ability to clearly communicate concepts, processes and methods to enhance learning and skill building
• Ability to read, analyze, and interpret professional health journals, technical procedures, and/or government healthcare and disability regulations.
• Ability to write business correspondence, and effectively present information and respond to questions from groups of managers, students, customers, and the public.
• Proficient computer user, particularly in Microsoft Office, Customer Relationship Management (CRM) and Electronic Health Record (EHR) systems
• Maintain up to date First Aid and CPR certifications, to be paid for by LightHouse

JOB RESPONSIBILITIES:

• Meet with students and their support networks, as applicable, to collect all necessary documents to initiate comprehensive services.
• Gathers all necessary programmatic and/or patient specific information and documentation.
• Works with department directors and program managers to ensure students have been contacted within a timely manner and document status of student participation.
• Collaborate with Intake Coordinators and other Service Navigators in the coordination of services for DeafBlind students
• While students have an open case, check-in monthly with students to ensure PATH Plan meets student needs
• In collaboration with Senior Director of Curriculum and Connections staff, develop structure to assure accurate and accessible training for students, including their goals and progress.
• Maintain accurate and timely case notes on each student in Salesforce and Electronic Health Records (EHR) system
• Work with LightHouse service providers to review and/or amend PATH Plan as necessary
• Maintain active dialogue with students and their support networks, when appropriate
• Assist students in signing up for external services and/or make external referrals
• Collaborate with student and internal/external service providers to meet the student's PATH plan and goals to ensure student's success, or close services if warranted.
• Collaborate with student and internal/external service providers to meet the student's PATH plan and goals to ensure student's success, or close services if warranted.
• Develop and maintain, in collaboration with Volunteer Services team, a DeafBlind Support Service Provider (SSP) program at LightHouse, serving DeafBlind clients throughout LightHouse's Service Area
• In collaboration with the Low Vision Department and other LightHouse colleagues, chair the Cortical Visual Impairment (CVI) Summit Committee, an event hosted at least every other year.
• Serves as the DeafBlind subject matter expert for Rehab and Clinical Services Team
• Facilitation of student support groups, both in person and virtually
• Facilitation of complex interdisciplinary team meetings with community supports
• Be knowledgeable in all LightHouse services and promote service use and improvement across all of LightHouse's service offerings
• Stay up to date in best practices of disability and aging services
• Maintain confidentiality of sensitive information and follow LightHouse HIPAA guidelines
• Ability to follow procedures established by external funding sources and medical service providers
• When necessary, accompany students and their support networks to medical appointments, specifically related to vision care.

PHYSICAL REQUIREMENTS:

• Ability to sit at a desk and perform computer-intensive work for extended periods daily
• Ability to operate standard office equipment
• Must be able to independently travel to all LightHouse physical locations and events, as well as throughout the San Francisco Bay Area, to provide service as needed.

WORKING CONDITIONS:

LightHouse is an equal opportunity employer. LightHouse policy and the law prohibit discrimination and harassment based on an individual's race, ancestry, religion or religious creed (including religious dress and grooming practices), color, age (40 and over), sex, gender, sexual orientation, gender identity or expression, genetic information, national origin (including language use restrictions), marital status, medical condition (including cancer and genetic characteristics), physical or mental disability (including HIV and AIDS), military or veteran status, pregnancy, childbirth, breastfeeding and related medical conditions, denial of Family and Medical Care leave, height and weight, or any other classification protected by federal, state, or local laws, regulations, or ordinances. Our policy and the law prohibit co-workers, third parties, supervisors, and managers from engaging in such conduct.

LightHouse personnel are employed on an at-will basis. Employment at-will means that the employment relationship may be terminated, with or without cause and with or without advance notice at any time by the employee or the Agency.

We strive to maintain a scent-free environment and a drug-free workplace. Employees are expected to behave in accordance with these objectives.

All employees at LightHouse are hired for an indefinite and unspecified duration and consequently, no employee is guaranteed employment for a specified length of time. Employment is at the mutual consent of the employee and LightHouse. Accordingly, either the employee or LightHouse can terminate the employment relationship at any time, with or without cause ("employment at will").

HOW TO APPLY:

Please submit a cover letter and resume as Word attachments (no. PDFs please), along with the completed employment application (downloads in a Word document), to HR@lighthouse-sf.org, including the job title in the subject line. To fill out the application, please enable editing in the document. We will not consider videos or hyperlinks to online profiles. Due to time constraints, we will only respond to complete submissions in which there is serious interest, thanks for your understanding.