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Senior UX Researcher
Redmond, WA
Job Description
OverviewAs part of Commerce + Ecosystem (C+E) within Cloud + Artificial Intelligence (C+AI), we are focused on enabling and optimizing the end-to-end customer journey for all Microsoft products, services, and channels. Our team is the C+E Studio - we are User Experience professionals (UXers) at our core, care deeply about our customers and each other, and love connecting the dots that cut across business siloes, tools and processes so we can build better experiences. That's where you come in: we're searching for a Senior UX Researcher to join us in reimagining and designing end-to-end commerce and ecosystem experiences. We are looking for an experienced Senior UX researcher who can understand complex problem spaces, conceptualize creative solutions across boundaries, be at the fore-front of our generative Artificial Intelligence (AI) customer experiences, and articulate a clear design point-of-view to create positive change at scale. You'll find fulfillment here if you enjoy driving positive change across org boundaries, inspiring and influencing others through your UX craft, and tackling big problems with rigor and empathy. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
ResponsibilitiesDesign and execute promptly on a cohesive and focused research plan for a critical area, establishing Jobs To Be Done (JTBD) and experience outcomes as a guidepost for the team to strive towards Balance both agile and strategic research methods on a daily basis to influence product direction, and overall user experience. Produce impactful artifacts generated from research findings which are visually rich and bring clarity to the space being studied. Partner with Design, Product Management and Engineering to deliver experiences that are simple, emotionally rewarding and that make employees, customers and partner's lives better. Understand industry trends and connect with other Microsoft product teams to share and leverage insights across the company. Inspire and mentor both internal and external Designers & Researchers Embody our culture and values
ResponsibilitiesDesign and execute promptly on a cohesive and focused research plan for a critical area, establishing Jobs To Be Done (JTBD) and experience outcomes as a guidepost for the team to strive towards Balance both agile and strategic research methods on a daily basis to influence product direction, and overall user experience. Produce impactful artifacts generated from research findings which are visually rich and bring clarity to the space being studied. Partner with Design, Product Management and Engineering to deliver experiences that are simple, emotionally rewarding and that make employees, customers and partner's lives better. Understand industry trends and connect with other Microsoft product teams to share and leverage insights across the company. Inspire and mentor both internal and external Designers & Researchers Embody our culture and values
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
Open
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