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Technical Support Call Center Representative
Manitowoc, WI
Job Description
Do you have excellent Customer Service experience? This isn't your everyday CSR role - this one will give you the opportunity to work with one of the TOP employers in Manitowoc County! If you have two years of customer service experience, enjoy talking to people and assisting them with service calls, this may be a great opportunity for you. This is a full-time, long-term contract position with a manufacturing company here in Manitowoc.
Duties include:
- Provide product technical data 50%
- Provide Factory Authorized Service company information 50%
- Provide replacement component part numbers 30%
- Create service requests in the call center software or business system 90%
- Maintain accuracy and consistency in a fast paced and high call volume role 99%
- Sustain a high degree of tact, diplomacy and mature judgement 99%
- Work well with others in an office/cubical environment 99%
Hours: Monday - Friday, 8:00a-4:30p
Requirements:
- Must have at least 1-3 years of customer service experience in a professional office, preferably in a manufacturing industry.
- Excellent communication skills including: Phone skills, Listening and Verbal
- Proficient in typing and have a knowledge of computer software systems (Microsoft Office experience Word, Excel, Outlook)
- Ability to have multiple computer sessions running while tabbing from one program to another
- Accurate and detail oriented
- Ability to multi-task in a fast pace work environment
- Must have High School diploma or equivalent
- Must pass a background check and drug test
Email your Resume to manitowoc@flexstaff.com for further consideration
Apply online at www.flexstaff.com
Call us at 920-683-3000 for more details.
Flex-Staff is an Equal Opportunity Employer, which includes providing equal opportunity for protected veterans and individuals with disabilities.
Apply online at www.flexstaff.com
Call us at 920-683-3000 for more details.
Flex-Staff is an Equal Opportunity Employer, which includes providing equal opportunity for protected veterans and individuals with disabilities.
Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
2+ years
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