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Inside Support Representatvie
Fort Worth, TX
Job Description
Description
Acara solutions is looking for a Builder Support Representative to hire in Fort Worth, TX for our partner
Pay Rate: $22 - $24/hr
The primary responsibility of the Builder Support Representative Level I role is to assist the Outside Builder Sales team in the sales cycle, adding value to create customers for life. This includes problem solving, tracking orders, creating orders, communicating backorders, scheduling deliveries, trouble-shooting issues, and assisting with billing discrepancies. Most of the customer interactions will be by phone or email.
Key Responsibilities
ADMINISTRATIVE
- Maintain a full understanding of product lines, nuances to products, and be able to create complete, accurate specifications on demand.
- Utilize Eclipse to manage backorders communicated by writer (calling queue).
- Receive and execute purchase orders on behalf of customer's needs.
- Manage backorders by contacting vendors for updates on ETAs and communicate to the writer and the customer. Provide solutions as needed.
- Enter Service Now tickets for maintenance issues, technical issues.
CUSTOMER FOCUS
- Own the call by trouble-shooting issues and following up with updates until resolved.
- Provide clear communication to customer as well as writer utilizing internal notes section in Eclipse and/or Salesforce
- Work closely with vendors to make sure product shipment /delivery dates are adhered to and communicate changes appropriately to the customer.
Job Requirements
Required Skills / Qualifications:
- Associates degree or higher
- Minimum 1 year in customer service role for a complex sales cycle in similar industries
- Proficient in Microsoft Suite of products
Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.
Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
Aleron companies; Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, Viaduct, and Aleron's strategic partner, SDI are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Associate Degree
Required Experience
Open
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