Why Join Apple?
Apple FCU is deeply rooted in the community; we value and embrace workplace diversity. We believe our employees are our most valuable asset, so we are committed to providing professional development and assisting in career journeys. Apple FCU also offers a robust benefits package, including health; vision; dental; 401(k) contribution match; tuition reimbursement; guaranteed 11 federal holidays; paid time off; paid volunteer time; TEAM Bonus plan and much more.
Additional Workplace Highlights:
Role:
Under general supervision, but following established policies and procedures, assists members through a variety of contact methods on matters pertaining to their accounts, including balance inquiries, transfer of funds and general member service inquiries. Answers questions concerning services provided by the credit union from members and staff. Must possess excellent interpersonal communication skills and the ability to represent the Credit Union in a courteous, professional manner. Performs duties and responsibilities in accordance with The Apple Way principles, of Team Up, Serve with Purpose, Challenge Yourself and Own It. Remains cognizant of and adheres to Credit Union policies and procedures, and regulations pertaining to the Bank Secrecy Act. Perform other administrative and member related duties as assigned by the Member Solutions Center Management team.
Essential Functions & Responsibilities:
Knowledge and Skills:
Experience:
Minimum one year of financial institution experience and/or contact center experience preferred. Previous teller, lending, sales, or member/customer service experience preferred.
Education:
High school diploma or equivalent (GED).
Interpersonal Skills:
Excellent interpersonal communication skills and problem-solving skills.
Other Skills:
Ability to learn and cross-sell credit union products and services based on members' needs. Ability to multi-task efficiently and thorough attention to detail.
Laptop proficient on Microsoft Word/Windows/Teams on multiple screens.
Able to adapt to different working environments, to include in-office and hybrid.
Physical Requirements:
The ability to lift 25 lbs. and utilize standard office equipment including, but not limited to, laptop, fax, copier, telephone, etc.
Work Environment:
Ability to function in a fast-paced, high volume, and confidential financial institution environment.
Work Environment:
Ability to function in a financial institution environment.
Location: Fairfax, VA
Hours: 9:30am-6:00pm M-F /Saturday 9:00am-1:00pm
Onsite Employee
*** Apple Federal Credit Union values, encourages, and implements diversity in the workplace.
As an equal opportunity employer, Apple Federal Credit Union does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.
All selected candidates will be subject to credit and background checks to determine employment eligibility. ***