Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed around the globe.

We're looking for a talented IT Ops Procurement Technician to join our skilled IT Operations team.

• Manage the remote deployment of hardware to our employees around the world.
• Work with our various vendors to order and ship equipment to users around the world.
• Inventory and audit all high-value assets, ensuring we always have accurate information about our assets.
• Inventory and order computers, monitors, peripherals, for local and remote offices.
• Image and configure Mac OS, Windows, iOS and Android devices for users and service devices.
• Troubleshoot various on-site and remote printers, scheduling repairs and ordering replacement supplies.
• Performs set-ups, break-downs, and transports of equipment, such as monitors and desks on an as-needed basis for new and existing end users.
• Manage the repair and maintenance of Monitors, Mac OS, Windows, iOS, and Android devices.
• Manage the secure disposal of e-waste globally.
• Triage and escalate tickets sent into the procurement ticket queue.
• Examines, designs, and implements new internal procedures to inventory office procedures.
• Troubleshoots Mac and Windows software and hardware for end users.
• Troubleshoots iPhone and Android mobile phones, for end users.
• Audit software licenses to ensure that licenses are being used efficiently.
• Provides overall management in daily administration, asset distribution, and shipping.

Required Skills:

• Experience maintaining inventory systems, ensuring that we have an accurate record of all the high-value assets we deploy.
• Comprehensive understanding of Mac OS from command line troubleshooting to resolving individual application failures
• Experience ordering and maintaining an inventory of computers and computer peripherals.
• Comprehensive knowledge of Windows is a plus, in issues ranging from resolving registry conflicts to troubleshooting system crashes and performance issues.
• Experience with troubleshooting printers and print servers.
• Experience supporting TCP/IP networks, LAN/WAN design and administration, and wireless networking is desirable.
• Comprehensive knowledge and experience with Google Apps for Business, including Mail, Calendar, Drive, Docs, and Groups.
• High speed internet connection, capable of joining video conferences.
• Physical demands while performing the duties of this job, the employee is occasionally required to lift 25 pounds or more.

Estimated Pay Range: The estimated pay range for this position is USD $37.40/Hr. - USD $39.00/Hr. and is a Non-Exempt role. Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.