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Community Manager
McLean, VA
Job Description
About JLL -
We're JLL. We're a professional services and investment management firm specializing in real estate. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions. We have nearly 300 corporate offices across 80 countries, with a team of more than 86,000 individuals.
If you're looking to step up your career, JLL is the perfect professional home. With us, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections and be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions-join us at JLL!
The Community Manager's main duty is to create and manage programming at a mixed-use property to enhance the experience for tenants and visitors in order to create a sense of community on the property. The chosen candidate will oversee conference and event space in the office tower, as well as activate the public spaces which feature retail and dining options. There is abundant opportunity to utilize the retail, dining, and office space to create a property-wide synergy.
The ideal candidate has a hospitable and creative personality reinforced with an exceptional business acumen and tech-savviness. This position will not only plan meetings and professional conferences, but also exciting social and networking events. Additionally, this position may manage the back-end of the property app, manage property social media accounts, and create internal marketing collateral.
Another goal for this position is to provide exemplary concierge services for tenants and building management by serving as an informational resource for the property - arranging events, meetings, services, gifts and reservations. The Community Manager is also responsible for accurate reports detailing client requests and billing of services to the tenants and client.
JOB DUTIES
App Management
Review building apps for client brand consistency
Develop and maintain app content in-line with luxury brand standards
Partner with onsite retailers and partners to promote services
Coordinate with local and national brands/partners to promote on app that bring convenience and value to tenants
Manage tenant communication through app
Send push notification with building information
Answer incoming inquiries
Respond to concierge requests
Manage amenity space reservations (i.e. conference space, rooftops, common areas, rentable spaces)
Conduct new tenant training and ongoing refreshers courses
Troubleshoot user issues
Review user analytics generated from app and provide feedback to client
Community Management
Manages, schedules, and activates building amenity spaces (ie. conference space, fitness facility, tenant lounges, etc.)
Supervises and delegates to Lobby Concierge
Special event planning for meetings and events occurring at the property for clients and tenants directly - can be large-scale
Curates unique and worthwhile activations in public and private event space in conjunction with onsite retailers at times
Coordinates property synergy between office tenants, retailers, and dining establishments
Create property programming with the goal of creating a property-wide sense of inclusion and community
Assists property management team in creating welcome collateral and events for new tenants
Responds to in-person, phone and email requests from tenants and assists in providing guidance and information to tenants in a timely manner
Manages property social media sites
Creates internal marketing messaging and collateral for property programming and events
Acts as a building ambassador, including maintaining a welcoming presence in public spaces when requested and during events
Plan robust program within property budget
Negotiate contracts with area vendors for best price, product and service
Works with Experience Management corporate team to grow a local Preferred Vendor list
Engages tenants to participate in building programming
Provides timely and accurate To Be Invoiced (TBI) reports to the JLL Finance department to ensure accurate billing of services to clients
Other reports, duties, meetings TBD
SKILLS AND APTITUDES
Experienced marketing, digital platform management event planning
Independent thinking
Creatively produce ideas to create involve retailers in office space
Ability to engage tenants and visitors to participate in events and programming
Possesses foresight to organize event logistics up to 3000 attendees
Eye for clean, concise marketing collateral
Superior knowledge of local cultural, dining, and entertainment venues, and ability to match client and tenant desires to the appropriate venue
Able to multi-task in a fast-paced environment, accommodating and communicating to a broad range of clientele with varied needs
Able to think quickly and efficiently when confronted with a client or tenant request
Motivated self-starter who is able to work with minimal supervision
Creative problem solver
Proactive, approachable and solution-focused
Professional demeanor and appearance
Strong planning and organizational skills
Excellent interpersonal and communication skills
Takes initiative and anticipates needs of others
Commitment to company values
Knowledgeable on Microsoft Office, iOS functions, marketing or graphic design software, and digital technology
EDUCATION AND EXPERIENCE
Bachelor's Degree or equivalent work experience
At least three years' experience in marketing and event planning, including VIP guest service
Previous concierge or VIP retail experience highly-preferred
Expert-level knowledge of the local area, including current dining, retail, and entertainment trends
What you can expect from us
We're an entrepreneurial, inclusive culture. We succeed together-across the desk and around the globe. We believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay. We'll offer you a competitive salary and benefits package.
With us, you'll develop your strengths and enjoy a career full of varied experiences. We can't wait to see where your ambitions take you at JLL.
Apply today!
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
We're JLL. We're a professional services and investment management firm specializing in real estate. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions. We have nearly 300 corporate offices across 80 countries, with a team of more than 86,000 individuals.
If you're looking to step up your career, JLL is the perfect professional home. With us, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections and be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions-join us at JLL!
The Community Manager's main duty is to create and manage programming at a mixed-use property to enhance the experience for tenants and visitors in order to create a sense of community on the property. The chosen candidate will oversee conference and event space in the office tower, as well as activate the public spaces which feature retail and dining options. There is abundant opportunity to utilize the retail, dining, and office space to create a property-wide synergy.
The ideal candidate has a hospitable and creative personality reinforced with an exceptional business acumen and tech-savviness. This position will not only plan meetings and professional conferences, but also exciting social and networking events. Additionally, this position may manage the back-end of the property app, manage property social media accounts, and create internal marketing collateral.
Another goal for this position is to provide exemplary concierge services for tenants and building management by serving as an informational resource for the property - arranging events, meetings, services, gifts and reservations. The Community Manager is also responsible for accurate reports detailing client requests and billing of services to the tenants and client.
JOB DUTIES
App Management
Review building apps for client brand consistency
Develop and maintain app content in-line with luxury brand standards
Partner with onsite retailers and partners to promote services
Coordinate with local and national brands/partners to promote on app that bring convenience and value to tenants
Manage tenant communication through app
Send push notification with building information
Answer incoming inquiries
Respond to concierge requests
Manage amenity space reservations (i.e. conference space, rooftops, common areas, rentable spaces)
Conduct new tenant training and ongoing refreshers courses
Troubleshoot user issues
Review user analytics generated from app and provide feedback to client
Community Management
Manages, schedules, and activates building amenity spaces (ie. conference space, fitness facility, tenant lounges, etc.)
Supervises and delegates to Lobby Concierge
Special event planning for meetings and events occurring at the property for clients and tenants directly - can be large-scale
Curates unique and worthwhile activations in public and private event space in conjunction with onsite retailers at times
Coordinates property synergy between office tenants, retailers, and dining establishments
Create property programming with the goal of creating a property-wide sense of inclusion and community
Assists property management team in creating welcome collateral and events for new tenants
Responds to in-person, phone and email requests from tenants and assists in providing guidance and information to tenants in a timely manner
Manages property social media sites
Creates internal marketing messaging and collateral for property programming and events
Acts as a building ambassador, including maintaining a welcoming presence in public spaces when requested and during events
Plan robust program within property budget
Negotiate contracts with area vendors for best price, product and service
Works with Experience Management corporate team to grow a local Preferred Vendor list
Engages tenants to participate in building programming
Provides timely and accurate To Be Invoiced (TBI) reports to the JLL Finance department to ensure accurate billing of services to clients
Other reports, duties, meetings TBD
SKILLS AND APTITUDES
Experienced marketing, digital platform management event planning
Independent thinking
Creatively produce ideas to create involve retailers in office space
Ability to engage tenants and visitors to participate in events and programming
Possesses foresight to organize event logistics up to 3000 attendees
Eye for clean, concise marketing collateral
Superior knowledge of local cultural, dining, and entertainment venues, and ability to match client and tenant desires to the appropriate venue
Able to multi-task in a fast-paced environment, accommodating and communicating to a broad range of clientele with varied needs
Able to think quickly and efficiently when confronted with a client or tenant request
Motivated self-starter who is able to work with minimal supervision
Creative problem solver
Proactive, approachable and solution-focused
Professional demeanor and appearance
Strong planning and organizational skills
Excellent interpersonal and communication skills
Takes initiative and anticipates needs of others
Commitment to company values
Knowledgeable on Microsoft Office, iOS functions, marketing or graphic design software, and digital technology
EDUCATION AND EXPERIENCE
Bachelor's Degree or equivalent work experience
At least three years' experience in marketing and event planning, including VIP guest service
Previous concierge or VIP retail experience highly-preferred
Expert-level knowledge of the local area, including current dining, retail, and entertainment trends
What you can expect from us
We're an entrepreneurial, inclusive culture. We succeed together-across the desk and around the globe. We believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay. We'll offer you a competitive salary and benefits package.
With us, you'll develop your strengths and enjoy a career full of varied experiences. We can't wait to see where your ambitions take you at JLL.
Apply today!
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
3+ years
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