Compensation: $44,319.64 - $53,737.57

Position Summary:

Responsible for coordinating activities during an event at the Palladium Theater, either directly or by supervising temporary house managers assigned to the event.

Typical Essential Duties

• Oversee all activities leading up to and during performance events;
• During event, coordinate communication among performer, crew and house; maintain a scheduled intermission; resume event after an intermission - having checked backstage, crew and front of house;
• Assure a pleasant and personable atmosphere at all events and for all volunteers and crew;
• Respond to patron and vendor requests;
• Assure patrons' and artists' safety and welfare before, during and after event;
• Responsible for restoring theater after events and nightly lock-up of building and supplies;
• Maintain and schedule temporary house management, volunteer usher and concessions staff;
• Be prepared to handle a medical emergency or patron disturbance.

Incumbents support theatrical productions by coordinating customer service activities for performance events. Responsibilities may include recruiting, training and managing volunteer or student staff; planning, coordinating and monitoring concession or box office sales; coordinating security activities; coordinating marketing or promotion activities; responding to customer needs; maintaining records; and preparing operational reports.

Requirements:

Education:

Associate's degree in a related field to assigned area; Bachelor's degree preferred.

Experience:

Five (5) years experience supporting theatrical productions. Minimum three (3) years experience as stage manager or house manager with a professional theater organization preferred.

* An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job may be acceptable in lieu of those requirements listed above.

Knowledge:

• Comprehensive knowledge of all elements of live theater, including educational, community and professional;

• Supervisory principles;
• Theater operations;
• Project coordination techniques;
• Ticketing program software applications;
• Sales and marketing principles;
• Ticketing operations;
• Basic accounting principles;
• Database management principles;
• Computers and related software applications.

Skills:

• Understand, evaluate and communicate with backstage and on-stage personnel;
• Creative writing public speaking ;
• Teaching/motivating;
• Office management, administration, organizing and scheduling;
• Maintain calm, professional composure during unexpected events.

• Monitoring and evaluating the work of subordinate staff;
• Prioritizing and assigning work;
• Providing customer service;
• Maintaining databases;
• Operating applicable ticketing databases;
• Troubleshooting and resolving problems;
• Overseeing and reconciling financial information;
• Using a computer and related software applications;
• Communication, interpersonal skills as applied to interaction with subordinates, coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to give and receive work direction.

Physical:

• Positions in this class typically require: climbing, reaching, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and seeing.
• Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
• Incumbents may be subjected to moving mechanical parts, electrical currents, inadequate lighting, work space restrictions, and travel.

Responsibilities: