Troubleshoots and diagnoses equipment malfunctions and failures
Performs major engine repairs and related equipment repairs
Disassembles, inspects, determines parts required, and reassembles to factory specifications within TRGs
Provides quality control/assurance inspections of completed tasks
Prepares required documentation needed to complete repair orders
Performs Failure Analysis of failed engine components
Provides training and mentoring to Junior Technicians
Assists the service writer/supervisor with operations (e.g., work orders and authorizations)
Uses computers and related software to assist in diagnosing and reprogramming engines
Completes documentation for service reports, timecards, parts requisition, and returns
Interprets and utilizes information from operating, maintenance, online resources, and service manuals/bulletins
Operates equipment and vehicles with possession of all necessary licenses and certificates
Adheres to contamination control and HAZMAT rules and regulations
Maintains all company equipment, tools, and the vehicle in a good, clean, and working order
Communicates job progress to supervisor and customer as needed
Works overtime as required by workload and customers' needs
Projects professionalism with both internal and external customers, including personal appearance
Completes all assigned Technician Training Path courses and safety training
Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
Requires regular and punctual employee attendance
Performs other duties as assigned
Knowledge, Skills, and Abilities:
General knowledge of equipment and tools, including their designs, uses, repair, and maintenance
Knowledge and proficiency with current computer software, related hardware, and On-Highway Truck electronic systems diagnostic tooling
Operation and control skills of On-Highway Trucks & Trailers
Problem-solving and troubleshooting skills
Verbal communication skills
Exceptional skills in customer service
Excellent time management and organizational skills
Ability to follow logical troubleshooting procedures
Ability to work independently and as part of a team
Ability to operate a conventional forklift
Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair & overhead crane
Ability to operate an On-Highway Truck on public roads
Ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects
Ability to read, write, and understand information
Ability to listen to and understand information and ideas presented through spoken words and sentences
Education and Experience:
High school diploma or equivalent required
8 to 10 years of experience required; 10 to 15 years preferred
CDL - Class A or B required
ASE - Master Medium/Heavy Truck Certification required
Conventional forklift license required
DiSC, Blue Book, and Conflict Resolution training preferred
Supervisory Responsibilities:
None
Travel:
Limited travel or overnight stays, limited travel to customer sites may be expected
Travel to other stores that require help during times of heavy workloads may be expected
Additional Requirements:
Must own and maintain the necessary tools to efficiently perform the job
Valid driver's license and acceptable driving record
Physical Requirements:
A significant amount of time spent standing
Constant movement and use of hands, this position requires good manual dexterity
Communication with customers and constant communication with co-workers
Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work
Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
Be able to maneuver safely and work underneath equipment
Lifts and moves materials and equipment up to 50 lbs.
Occasional kneeling, crouching, stooping, crawling, reaching, and balancing
Ascends/descends with gradual or continuous progress by oneself, using both hands and feet and climbs up and down ladders and/or equipment
Work Environment:
Regularly works indoors around moving mechanical parts
May be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity
Frequently works in an enclosed vehicle or equipment
Requires wearing common protective or safety equipment
Exposure to high noise levels
Works in extremely bright or inadequate lighting
Exposure to small quantities of chemicals, dust, steam, high-pressure water, and high speed rotating equipment
Exposure to minor burns, cuts, bites, or stings
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
HOLT is an Equal Opportunity and Affirmative Action employer. It is our practice to provide equal employment and advancement opportunities to all individuals. All employment decisions at HOLT entities will be made on merit, qualifications, and abilities.
It is the policy and commitment of HOLT entities to ensure equal opportunity is provided in all employment opportunities and practices, regardless of race, color, religion, sex (including pregnancy, childbirth or related medical conditions), national origin, sexual orientation, genetic information, ancestry, age, physical or mental disability, veteran status, or any other characteristic protected by law. Please view Equal Employment Opportunity Posters provided by OFCCP .