Primary Purpose: This position will generate borrower phone calls regarding outstanding delinquent mortgage loans and seek resolution to the delinquency.

Principal Duties and Responsibilities:

• Contact mortgage borrowers via telephone and written or electronic communication using a manual list while obtaining all of the necessary permissions.

• Transfer phone calls to other Servicing departments when appropriate to assist the borrowers with other mortgage related questions or concerns.

• Record information about the financial status of borrowers and the status of collection efforts.

• Arrange for debt repayment or establish repayment schedules based on the borrower's financial situation.

• Responsible for complying with federal, state and local regulations pertaining to real estate collections, foreclosure and bankruptcy practices.

• Collectors will be responsible for inputting results of conversations into the Fiserv Loan Serv platform.

• Responsible for obtaining the appropriate compliance training including Fair Debt Collection Practices Act, Telephone Consumer Protection Act, Information Security, etc.

Job Specifications:

• Excellent verbal and written communication skills

• Proficient in the use of Microsoft office and their associated suite of product

• Ability to multi-task while meeting strict deadlines

• Outstanding time management

• Sound decision making skills

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