This career position serves as the primary coordinator of the Information Center's daily operations, including oversight of staff activities. Provides responsible administrative and clerical duties in support of other departmental functions, including admissions, registration and record keeping.

Essential Functions/Duties

• Ensures effective operations of the information center staff, tracks staff attendance, ensures time sheet compliance, and provides training as required.
• Directs the work of the information center staff to assist in special project needs.
• Answers calls and assists students and community members with inquiries.
• Covers shifts and provides support to information center staff as supervisor.
• Assists the Director in activities related to college, departmental, and office operations.
• Prepares reports as required and maintains electronic and paper records in accordance with College policies.
• Coordinates meetings, including room and telephone reservations, and preparation of meeting minutes as requested by the Director.
• Enters and maintains required participant/student information in secure external databases as required.
• Learns and maintains expert user-knowledge of Genesis as it relates to department projects.
• Responds to departmental emails and serves as the department expert with Chat software.
• Ensures designated department personnel complete tasks as assigned, resolves routine questions and problems, and refers more complex issues to higher level positions.
• Learns and maintains expert knowledge of the student onboarding process, including the catalog, the GPS, and the Orientation.
• Works with the Director to establish the tasks and priorities of office operations.
• Maintains project files and mailing lists, monitors and order office supplies.
• Collects and formats information and project statistics.
• Interacts with state agents regarding FLEID, FASTER (transcript exchange) and FloridaShines and other services as it relates to projects at hand.
• Disseminates a broad range of detailed programs and other information to the public and college staff.

Required Skills

* Good organizational skills, with special attention to detail.

* Ability to maintain confidential information.

* Proven customer service skills

* The ability to establish an effective rapport with students, faculty, and staff.

* Good oral and written communications skills.

* Ability to work well with others.

* General office skills and proficiency in standard business practices and etiquette.

* Ability tomulti-task.

* Working knowledge of Microsoft Word, Excel, and Outlook.

* Leadership skills.

Working Conditions/Additional Information

* Sometimes requires flexibility in work schedule - may start early and/or stay late to facilitate special events.

* Must be able to work proficiently in a busy, multi-office work area.

* Must be flexible and able to adapt well to changes.

Salary and Benefits Information

• This position is level C15. Please see below for specific salary range.
• We offer an excellent employer-paid benefits package including the following: Medical, Dental, Life, Long-Term Disability, Vacation (except faculty), Holiday and Sick Leave, Retirement (if eligible) and college fee waivers. Other employee-paid, voluntary benefits (vision, short-term disability, etc.) are also available.

Required Education

• A high school diploma or equivalent.
• A college degree or college coursework is preferred.
• Bilingual Spanish/English preferred.

• 1 year minimum of demonstrated experience in administrative/clerical support, student services, or call center required.

Preferred Experience

• At least 6 months of experience in a college or university student services department preferred.
• Experience working with an ERP (enterprise resource planning) system is preferred.
• Experience working in a Registrar of Admissions department at a college or university is preferred.
• Supervisory experience is strongly preferred.

Submissions that do not include all parts of the following required information will not be considered:

• a resume.
• an electronic job application (all sections MUST be completed).

This position will remain open until filled.

Important Information

• If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement.

• Polk State College participates in E-Verify. Candidates must provide documentation of eligibility to work in the United States. Polk State College does not provide visa sponsorship.

• Polk State College is committed to equal access/equal opportunity in its programs, activities, and employment. For additional information, visit polk.edu/compliance. For questions or concerns, please contact: Lonnie Thompson, Chief of Institutional Compliance & Engagement/Title IX Coordinator; lthompson@polk.edu.
• To request Veteran's Preference, please be sure to upload all necessary documents (DD-214, etc.) to your application.

• Polk State College is a drug-free workplace.

• Polk State College is committed to working with and providing reasonable accommodation to applicants and employees with disabilities. Reasonable accommodation is considered on a case-by-case basis.

• Reference checks, successful completion of a background check, and third-party Education Verification for all stated degrees will be required prior to employment.

• Polk State College does NOT provide relocation assistance for this position.

We encourage applicants to provide feedback of their experience or request help at Careers@polk.edu.