Requisition ID | 2024-53633 | Category | Front Office Operations | Job Location | US-NV-Las Vegas | Property | Westin Las Vegas |
Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.
The Guest Experience Liaisons "GEL", primary responsibility is to improve the guests' experience through continued interaction with all guests and liaise with the Rooms Division and Food and Beverage teams. The GEL is a key member of our Guest Relations team and will enable the department to achieve the departmental goals in creating "Brilliant Moments" for our guests. The GEL holds accountability for instilling consistency of hotel standards as well as generating and promoting ideas to enhance the guest's experience through communication before, during, and after the guests stay.