Econolite is an innovator of Intelligent Transportation System (ITS) solutions, products, and services. Our technology is helping save lives and making the Smart City a reality. If you want to be at the forefront of this intelligent technology revolution, we want to talk to you about being part of our team. Econolite is committed to employing the best talent that will make significant contributions to building a safer, connected world.

Econolite's ITS solutions ease traffic congestion, provide safer mobility, and improve quality of life. As the one-stop-shop leader for traffic management systems, sensor products, and services, Econolite is committed to the advancement of connected and autonomous vehicles, smart cities, and cybersecurity.

The ITS Engineer will be a contributing member of the Mobility Support team that is focused on our hosted cloud offering. The technical needs will need to be heavily geared towards understanding, managing, and supporting the Mobility product.

DUTIES

• Support / Troubleshoot our current Centracs Mobility offering. A very high knowledge of services is required.
• Understanding of how the architecture interconnects to the hosted cloud.
• Handle and resolve customer's complaints via phone and e-mail.
• Explain how to use Econolite's Systems Software Products and associated hardware.
• Enter trouble tickets into Econolite's tracking system.
• Provide technical input to software development, based upon field product performance.
• Monitor Technical Support Website for new postings and promptness of replies.
• Elevate issues (as needed) to the appropriate supervisor or manager.

QUALIFICATIONS

• A 4-year technical degree or 6+ years technical industry experience.
• Excellent communications skills, written and verbal.
• Understanding of Traffic control operations is required.
• Computer literate with common applications such as: MS Word, Excel, Power Point, Outlook.
• Understand remote access technologies. i.e. Cisco VPN, Nortel VPN, Microsoft Remote Desktop.
• Experience with Microsoft operating systems at both a Server and PC level.
• Good public speaking and oral presentation skills; Good listening skills; Good problem analysis and problem-solving skills. Ability to write with clarity and accuracy.
• Ability to build a long-term relationship with the customer. Has empathy for the customers' situation.

PROFICIENCY TEST
An oral, written and or technical proficiency test may be required as a part of the candidate evaluation process.

BUSINESS TRAVEL
Ability to travel as requested to meet business needs - up to 10%

PRE-EMPLOYMENT

All candidates who accept employment will be subject to a background investigation and drug screening. For applicable roles, candidates who accept employment will also be subject to a Motor Vehicle/Driving Record screening.

COMPENSATION

The base salary range for this full-time position is $85,000.00 - $95,000.00 per year and benefits. Salary ranges are determined by various factors, including role, experience, and location. The salary range displayed reflects the minimum and maximum target for new hire salaries for this position. Within the range, actual individual compensation is determined by various factors, including location, job-related skills, experience, and relevant education or training.

DISCLAIMER

The above statements are intended to indicate the general nature and level of work performed by employees within this classification. They are not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, skills, and qualifications required of employees assigned to this job.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, lactation, ancestry/national origin, citizenship, age, disability, arrest and court records, military & veteran's status, Genetic Information & Testing, Family & Medical Leave, or any other classification protected by state or federal law.

We prohibit Retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.

An Equal Opportunity Employer - Non-Smoking Facility