POSITION: Program Coordinator - AT

REPORTS TO: Director, Access Technology

STATUS: Full-Time, Non-Exempt

JOB CLASSIFICATION: Associate II

UNION ELIGIBLE: Yes

WORK ARRANGEMENT: Hybrid (3 days in office/field)

LOCATION: San Francisco, CA

SALARY RANGE: $32.78/hr-$40/hr

APPLICATION DEADLINE: Open Until Filled

Founded in San Francisco in 1902, the LightHouse's purpose is to promote the independence, equality and self-reliance of people who are blind or visually impaired. The LightHouse is currently in a period of growth, increasing our capacity to serve more low-vision and blind clients.

*Blind/visually impaired strongly encouraged to apply.

LightHouse seeks a blind-positive Program Coordinator to be the connection between students and service delivery through the coordination of group classes and individual student scheduling. This person will have a high social emotional intelligence and will be able to meet people where they are.

• At least 2 years' experience in a community-centered setting.
• Must be an effective user of Microsoft Office Suite, including Outlook, Word, and Excel. Salesforce or other database experience, and knowledge of Zoom or other web conferencing platforms.
• Must comply with HIPAA regulations in all communications and handling of documents.
• Experience working with Medicare, Medi-Cal or other third-party billing entities and their requirements for documentation is preferred.
• Experience working with the blind/DeafBlind/disabled community strongly preferred.
• A preference of an associate degree in a social science field, professional nursing degree, or equivalent.
• Training and/or formal understanding of health-related terminology and understanding of health conditions.
• Ability to handle sensitive information with conscientiousness and respect.
• A high level of social-emotional intelligence, demonstrating patience and empathy.
• Strong coaching skills, including positive problem solving and professional communication.
• Ability to multi-task and work independently
• Bi-lingual/bi-cultural English/Spanish or English/ASL is highly desired.
• Maintain up-to-date First Aid and CPR certifications, to be paid for by LightHouse.

• Group Training and Classes Support
  • Coordinate all aspects of group courses, including database management, calendar scheduling, student enrollment, course set up and instructor coordination.
  • Accurately input student data into Salesforce and any relevant Electronic Health Record systems (EHR) in a timely manner.

• Individual Training Support
  • Oversee individual scheduling of students for training, as needed per instructor.
  • Accurately input student data into Salesforce and any relevant Electronic Health Record systems (EHR) in a timely manner.

• Whole Person Care Collaboration
  • Collaborate with Service Navigators, Intake Coordinators, and the AT team to ensure service provision in line with the student's individualized service plan.
  • Collaborate with Service Navigators in the coordination of both internal and external service authorizations.
  • Work with department directors and program managers to ensure students have been contacted within a timely manner and document status of student participation.

• ASL and Spoken Language Interpretation Coordination
  • Manage the ASL and spoken language resources need for department, to include scheduling of interpreters and processing of vendor invoices.

• Equipment Coordination
  • Assists Directors with purchasing office supplies, program supplies and equipment.
  • Coordinates student equipment and supplies, ensuring accessibility (Large Print and Braille) and organization.

• Administrative Support
  • Provides administrative assistance to Directors and Service Providers, particularly related to MS Office and Database Management.
  • Helps Directors maintain Department Sharepoint site and create accessible documents.
  • Attend monthly Rehabilitation Services Staff meetings.

• Grant Tracking and Billing
  • Creates Salesforce Reports for Directors to track various grants to help monitor progress.
  • Manages procurement and billing for department equipment.
  • Prepares monthly reporting and/or billing for grants.
• Willingness to perform other related duties as assigned.

PHYSICAL REQUIREMENTS:

• Ability to sit at a desk and perform computer-intensive work for extended periods daily.
• Ability to operate standard office equipment.
• Ability to independently travel to all LightHouse physical locations and events, as well as throughout Northern California up to Eureka, to provide services as needed.

WORKING CONDITIONS:

LightHouse is an equal opportunity employer. LightHouse policy and the law prohibit discrimination and harassment based on an individual's race, ancestry, religion or religious creed (including religious dress and grooming practices), color, age (40 and over), sex, gender, sexual orientation, gender identity or expression, genetic information, national origin (including language use restrictions), marital status, medical condition (including cancer and genetic characteristics), physical or mental disability (including HIV and AIDS), military or veteran status, pregnancy, childbirth, breastfeeding and related medical conditions, denial of Family and Medical Care leave, height and weight, or any other classification protected by federal, state, or local laws, regulations, or ordinances. Our policy and the law prohibit co-workers, third parties, supervisors, and managers from engaging in such conduct.

LightHouse personnel are employed on an at-will basis. Employment at-will means that the employment relationship may be terminated, with or without cause and with or without advance notice at any time by the employee or the Agency.

We strive to maintain a scent-free environment and a drug-free workplace. Employees are expected to behave in accordance with these objectives.

All employees at LightHouse are hired for an indefinite and unspecified duration and consequently, no employee is guaranteed employment for a specified length of time. Employment is at the mutual consent of the employee and LightHouse. Accordingly, either the employee or LightHouse can terminate the employment relationship at any time, with or without cause ("employment at will").

HOW TO APPLY:

Please submit a cover letter and resume as Word attachments (no. PDFs please), along with the completed employment application (downloads in a Word document), to HR@lighthouse-sf.org, including the job title in the subject line. To fill out the application, please enable editing in the document. We will not consider videos or hyperlinks to online profiles. Due to time constraints, we will only respond to complete submissions in which there is serious interest, thanks for your understanding.