• Greets guest and checks them into VIP Lounge insuring criteria is met.
• Handles telephone inquiries.
• Relays and guest complaints and compliments to the appropriate manager.
• Provides patrons with accurate wait time estimates during busy periods.
• Consistently demonstrates superior customer service skills by displaying outlined service behaviors.
• Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next.
• Creates an atmosphere of luck and celebrates guests' wins.
• Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting.
• Maintain a neat, organized front of house environment.
• Assists with opening/closing tasks and side work as needed.
• Promotes Rewards programs and card membership.
• Provides a warm farewell and thanks guests for visiting.
• Completes special assignments for management as requested.

Other Duties as assigned