Ardent Health Services is a leading provider of healthcare in communities across the country. Through its subsidiaries, Ardent owns and operates nearly 200 sites of care and 30 hospitals across six states. Together, our 24,000 employees and 1,200 employed providers touch more than 10,000 lives each day. With six Ardent entities earning recognition on Modern Healthcare's Best Places to Work list in 2022, Ardent and its facilities continue to earn recognition for outstanding workplace cultures where team members feel a sense of belonging and have opportunities to grow their careers. Ardent has also been recognized by Comparably's Best Places to Work Awards, earning honors in the Best CEO, Best Company for Women, Best Leadership Teams and Best Work Life Balance categories among others.

POSITION SUMMARY

The Physician Operations Coordinator oversees the day-to-day operations of a healthcare facility's physician services department and will be responsible for managing work queues.

• Manage Charge Router Work Queues
• Work with Management to determine Clinical workflow breakdowns
• Assist all markets with training and adhering to the charge reconciliation process
• Work with Market Leadership to implement timely charge capture and resolution of any issues
• Liaison to Market level credentialing departments and manage provider credentialing in EMR system
• Miscellaneous Epic work queues assigned to resolve claim edits. Responsible for placing IT tickets to resolve system related issues.
• Point of contact for Administrator for Payer Websites. Support all markets and clinic staff with access to payer portals
• Builds teamwork and maintains effective communication with peers, co-worker, administration and various other departments.
• Reports, investigate and assists in resolution of compliance and charge issues.

Education and Experience:

• Bachelor's Degree in Healthcare Administration, Accounting or related field
• 5+ years of current healthcare billing experience
• Extensive experience using spreadsheets and database computer applications; this includes development of reporting tools to support management decision-making, preferred.
• Supervisory experience is preferred.

Knowledge, Skills and Abilities:

• Must have excellent social skills and be able to handle difficult people and situations. Able to relate to others including patients, employees, coworkers, senior management, vendors and the general public.
• Basic knowledge of the revenue cycle.
• General computer skills, including but not limited to: Microsoft Office, information security, scheduling and payroll systems, electronic medical documentation, and email.
• Demonstrated teaching and mentoring skills are preferred