Do you want to contribute to a larger purpose to save the lives of infants in the NICU? This is Prolacta Bioscience's mission! Take a look at this opportunity with our IT team, which is seeking a passionate individual, to fill the role of our Systems Administrator I.

The Systems Administrator plays an important role within IT and throughout Prolacta Bioscience. This role provides server, network and level 3 helpdesk support to our personnel, resolving system and client issues in a professional and timely manner, establishing and following standard procedures, and tracking helpdesk tickets to closure. This role will work closely with the IT Manager and be responsible for the execution of software, hardware and network patching and upgrades throughout the enterprise. The successful candidate will be able to thrive in a fast-paced environment and want to grow with the company. They must possess excellent communication skills, be friendly, self-disciplined, goal oriented, focused on details, and have a positive attitude. This role requires the ability to work outside of standard business hours and to be on call as needed.

Who Is Prolacta Bioscience?

We give babies a brighter future by unlocking the biological power of human milk. Established in 1999, Prolacta Bioscience is a privately held life sciences company that has touched the lives of more than 100,000 premature infants globally. Prolacta is the world's leading hospital provider of 100% human milk- based nutritional products. Based in Southern California, we employ more than 300 people globally, many of whom have dedicated their lives to neonatal care.

For more information, please visit www.prolacta.com

How you will contribute

This role will provide you with the opportunity to contribute to the growth of our organization and develop your professional skills by...

• Tier 3 Level Helpdesk support including but not limited to Prolacta's internal network, internet , remote access methods, telephone connectivity, and virtual and/or physical servers.
• Responds to and diagnoses routine problems through discussions with end-users and internal IT team
• Provides help-desk support for local users; applying diagnostic techniques to identify common problems, investigate causes, and recommend solutions.
• Supports and manages various Applications such as Active Directory, Exchange/Outlook/OWA and line of business applications.
• Proactively monitors and administers servers, desktop computers, printers, routers, switches, firewalls, phones, software deployments, security updates and patches.
• Proactively monitors network and server performance
• Provides end-user software troubleshooting and support for complex problems

Other duties and responsibilities

• Documents policies and procedures and provides technical training to internal IT personnel
• Assists with end user documentation and training
• Maintains IT Standard Operating Procedures and work instructions
• Assists with network troubleshooting and support
• Insures backup storage, back-up and disaster recovery systems are functioning optimally
• Effectively communicates and escalates difficult problems to the IT Manager
• Tracks, logs, and analyzes help desk incident reports to identify recurring issues
• Maintains current knowledge of relevant hardware and software applications as assigned
• Interfaces and communicates clearly with department peers, internal employees, and external partners to escalate problems as needed and resolve issues
• Ensures that all problems are logged, resolved/assigned for resolution, prioritized and tracked, and communicated appropriately
• Provides weekly updates on action items to team members and IT management
• Other duties as assigned

What you bring to the role

• College degree in computer science, business or other discipline preferred, combined with 3-5 years' work experience
• Minimum of 3-5 years in a technical customer support role

• MCSA/MCSE, CISSP, or CompTIA Network certifications desired
• Firm knowledge of Windows server OS, server applications, server hardware, mobile devices network devices, including Salesforce
• Experienced with hardware and software solutions related to Windows OS workstations, Microsoft Exchange, wireless networks, printers, then clients and virtual desktops
• Solid understanding of IPSEC VPN configurations, management and maintenance practices
• 3 years' experience troubleshooting switches, routers, Ethernet and DSL connections (MPLS, fiber, cable, copper)
• Experienced with VMware ESXi
• Firm knowledge in Active Directory
• Experience with Microsoft/Office 365
• Experience with helpdesk / problem tracking software preferred.
• Demonstrated experience providing support with remote tools

How Prolacta benefits you

To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From up to 100% healthcare coverage starting on your first day and 401(k) match, we value our employees' health and financial wellbeing. We offer four weeks PTO during your first year of employment and support our new parents with a generous time-off program. We encourage employees to participate in our employee affinity groups, take volunteer time off, and provide access to different educational opportunities.

What else do you need to know

Location: Duarte, CA

Schedule: M-F, 8-5

Travel: Minimal

FLSA: Non-Exempt

Salary: $70,000 - $85,000