The Quality Coach collaborates with Partners For Kids (PFK) leadership to develop, implement, and coordinate effective systems that improve patient outcomes and quality of care. Provides guidance in the areas of quality improvement and supports the mission of Nationwide Children's Hospital by leading the performance improvements linked to the strategic plan, as well as supports the mission and vision of Partners For Kids, and leading performance improvements linked to the PFK strategic plan.

The moment you walk through our doors, you feel it. When you meet our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it. Welcome to Nationwide Children's Hospital, Where Passion Meets Purpose.

Here, Diversity, Equity and Inclusion are integrated into our core values and practices. We are passionate about building, sustaining and evolving an inclusive and equitable environment. We are seeking individuals who live these values and want to share their experiences and efforts in support of our collective mission.

We're 14,000 strong. And it takes every one of us to improve the lives of the kids we care for, and the kids around the world we'll never meet. Kids who live healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere.

Ask anyone with a Nationwide Children's badge what they do for a living. They'll tell you it's More Than a Job. It's a calling. It's a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere.

Nationwide Children's Hospital. A Place to Be Proud.

Collaborates with PFK leadership to design a quality improvement (QI) project portfolio to meet the hospital's strategic plan, PFK's strategic plan and performance goals, and Joint Commission standards.
• Utilizes project management and change management tools to help internal and external teams of physicians, nurses, and other healthcare providers improve health outcomes for children.
• Uses knowledge of improvement science and team facilitation to move teams toward reaching their project goals. Actively participates on hospital-wide projects and national collaboratives
• Uses knowledge of data analysis and statistical process control to turn data into information that teams can use to make decisions affecting patient outcomes.
• Assists teams in developing quality metrics, the knowledge on what data to collect, and how best to collect the data. Works with clinicians to present and publish work.
• Uses the Institute for Healthcare Improvement (IHI) Model for Improvement as the basis for quality improvement work.
• Provides education on the IHI Model for Improvement to community primary care and behavioral health providers, service line representatives, project teams, and to employees.
• Coaches physicians and healthcare professionals in the Quality Leadership Academy course at NCH, which supports hospital-wide adoption of the IHI Model.
• Maintains knowledge level and ability related to continuous quality improvement through reviewing relevant peer reviewed publications, attending conferences, and networking with other hospitals.

Education Requirement: Bachelor's degree in engineering, healthcare, or business field.

Licensure Requirement: Valid driver's license for travel required to community primary care practices and behavioral health organizations.

Certifications: Certified Professional in Healthcare Quality (CPHQ), Six Sigma Green Belt or Black Belt certification, or Project Management Professional (PMP) encouraged.

Skills:

• Interpersonal and organizational skills necessary for proficient facilitation of meetings, presentations, relationship building, and the ability to communicate effectively to all levels of hospital staff.
• Ability to analyze and interpret statistical data including ability to interpret statistical process control charts; ability to make the data tell a story that compels people to change their practices.
  Proficient in the use of Microsoft Word, PowerPoint, and Excel to manipulate and analyze large sets of data using pivot tables, formulas, and graphs/charts.
• Prioritization Skills.
• Experience: 2 years of experience in the quality improvement and/or process improvement fields.

The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individual so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. EOE M/F/Disability/Vet

JOB TITLE: Quality Consultant-PFK Population Health Partnerships, Clinical Outcomes, Center for Clinical Excellence JOB CODE: 1543 OCCASIONALLY: 1-33% OF THE TIME (0.5 TO 2.5 HOURS) Problem solving Interpreting data FREQUENTLY: 34-66% OF THE TIME (2.6 TO 5.0 HOURS) Standing Walking Sitting Use of Computer skills Driving work required Talking in person or on the phone Typing on keyboard