Event Supervisor, Part-Time (Non-exempt)

POSITION PURPOSE:

The purpose of this position is to ensure that events conducted within the Denver Art Museum are as successful and effective as possible by overseeing all operational aspects of museum-associated events and ensuring coordinated onsite execution flow.

This position reports to the Manager of Custodial/Events Execution/Sustainability.

PRIMARY RESPONSIBILITIES:

• Serves as the primary point of contact for internal museum events, and external approved events, through close cross-departmental coordination, liaising with external vendors as required.
• Act as primary point of contact for execution of internal events and external events (as required).
• Adhere to the museum's customer service methodology and maintain outstanding client (internal and external) relationships to ensure satisfaction and repeat business when appropriate.
• Responsible for the oversight of event support staff (custodial, facilities, etc.) and event partners during execution.
• Serve as the primary point of contact with catering to manage event logistics, set-up, etc.
• Ensures museum events do not violate museum security and safety program mandates.
• Coordinates with the on-duty security supervisor to ensure compliance with City of Denver and national life safety and fire codes, and common safety practices.
• Maintains effective working relationships with employees, volunteers, contractors, various representatives of public and private entities, vendors and the public.
• Responsible for post event database administration logging within our Event Management Software (EMS).
• Liaises as required with all personnel and contractors executing events, which includes catering, AV, facilities, custodial, security, visitor services, gift shop, Learning & Engagement, and third-party contractors.
• Interpret and implement museum policies and procedures.
• Resolves problems and conflicts encountered by visitors, contractors, volunteers, and/or employees.
• Consistent usage of the Racial Equity Lens in day-to-day operations.
• Adhere to attendance tracking standards and completes financial and/or ticketing transactions for clients as required.
• Performs other duties as assigned.

OTHER DUTIES/RESPONSIBILITIES:

• No direct supervisory responsibilities, but indirect supervision of both in-house and contracted personnel required to adequately execute special events activities, including, but not limited to security, visitor services, facilities, custodial, gift shop, Learning & Engagement, and catering.
• Customer service experience required.
• High level of organizational skills to maintain consistent and regular level of interactions.
• Excellent interpersonal skills and the willingness to interact effectively and diplomatically with a diverse group of people.
• Skill in exercising initiative, judgment, and decision making in solving problems or meeting objectives.
• Skill in enforcing rules and safety regulations.
• Ability to self-direct and work independently.
• Ability to work a flexible schedule based on the needs of the museum's business.
• Deadline driven with the ability to handle many tasks at one time.
• Experience in a non-profit environment preferred.
• Exceptional business acumen and professionalism under any circumstances.

QUALIFICATIONS:

• High School Education or GED or Higher
• Required Training and Certifications:
  1. DAM Safety/Security/and Customer Service
  2. The completion of the in-house training curriculum.
• Experience:
  1. Previous experience working on special event operations or security operations.
  2. Three to five years customer service experience preferred.
  3. Previous supervisory experience preferred.

WORKING ENVIRONMENT/PHYSICAL ACTIVITY:

• Two-way radio
• Personal computer
• ATMS+ Ticketing Software
• EMS Event Management Software

WORKING ENVIRONMENT/PHYSICAL ACTIVITIES:

• May be called upon to handle emergency or crisis situations.
• Subject to long irregular hours and called upon to stay at post for long periods without a break.
• Able to climb the building stairs, a minimum of 3 floors without stopping.
• Demonstrate physical agility.
• Able to lift and operate to discharge, a 10-lb. fire extinguisher.
• Lift a 25-lb small child and drag a 150 lb. person
• Listen to and respond to normal conversation, or radio traffic, in a typical museum environment.

Position type: This position may or not be covered by a Collective Bargaining Agreement with AFSCME-CWU. All nonsupervisory roles are either represented or non-represented. Represented means the role is unionized and covered by a Collective Bargaining Agreement with AFSCME-CWU. Non-represented means the role is not unionized.

Pay: The hiring hourly range for the position is $21.40 - $27.30 based on experience. A $0.50 language differential is available for hours worked for candidates who have Spanish speaking proficiency.

Benefits: 403(b) Retirement Plan with immediate eligibility to contribute and those who meet the requirements will qualify for the 3% non-elective contribution and 2% match program. A free RTD Eco Pass. A free DAM Family Membership. Employee Assistance Program. Subscription to Headspace. This position is based at the Denver Art Museum, which only has pay to park options, all employees are eligible to receive a free RTD Eco Pass.

NOTE: The DAM prioritizes adaptability and a human-centered work environment. We are happy to consider accommodations to the position. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. We know there is no such thing as a perfect" candidate - Nor do we look for the right "fit" with us, we look for the add! We believe in cultivating an environment where there is diversity of perspectives, in hopes that we can all thrive in an inclusive environment.

We know that searching for a job can be stressful so we would like to give you an overview of the process to manage expectations. This role may require a phone screen, interviews with hiring manager and or panel that will be held in-person at the DAM or video. This position will close on Friday May 17, 2024, and we plan to contact qualified applicants shortly thereafter. Our desire is to hire a candidate as soon as possible.

DENVER ART MUSEUM:

As an institution, we believe the Denver Art Museum is both a platform for and an amplifier of the voices of people of all races. We acknowledge that Black lives matter and communities of color Latinx, Indigenous, Black, and others have been underrepresented in art museums over decades, both internally and externally. We are committed to elevating all voices, artworks and perspectives and strive to support racial equity inside and out.

We prohibit discrimination against any person or organization based on age, race, sex, color, creed, religion, national origin, sexual orientation, transgender status, gender identity, gender expression, ancestry, marital status, veteran status, political service or affiliation, genetic information, or disability, as well as any other status protected by federal, state or local law.

We strive to provide a professional and positive work environment for our employees. The Museum expressly prohibits any form of employee harassment on the basis of age, race, sex, color, creed, religion, national origin, sexual orientation, transgender status, gender identity, gender expression, ancestry, marital status, veteran status, political service or affiliation, genetic information, disability or any other applicable status protected by federal, state or local law. Actions based on these or any legally protected characteristic will not be tolerated.

We encourage the freedom of gender expression and/or gender presentation. As an institution, we do not create barriers that may prevent any employee from expressing behaviors, mannerisms, interests, and appearances that represent their authentic personality or culture. Qualified candidates are expected to exemplify the DAM's internal values, which include being dynamic, respectful, inclusive, creative, and curious. The ability to maintain effective and positive working relationships with visitors, employees, volunteers, representatives of public and private entities, policy making bodies, and contractors is critical to the success of this position.

The Museum believes vaccination is an important measure to protect the health and safety of everyone from significant illness due to COVID-19 infection. As a condition of employment, employees must present proof that they are fully vaccinated against COVID-19 on their first day of employment or receive an exemption or other reasonable accommodation due to circumstances protected under federal or state law that prevent the employee from being vaccinated. Employees