Who We Are

As the United States' largest light industrial staffing company and the first workforce-as-a-service provider, our digital-first approach to staffing is rooted in a rich history of delivering high-quality, scalable workforce solutions to the organizations driving the American supply chain. Our colleagues are guided by our purpose of Championing People, Unlocking Potential and bring this to life every day as they help put hundreds of thousands of people to work at tens of thousands of companies across the country. The foundation of our culture is built upon a bridge to better, offering our colleagues rewarding and growth-oriented experiences that positively impact lives and businesses in innovative and meaningful ways.

Job Summary

The Account Operations Manager plays a crucial role in ensuring the retention and expansion of our strategic customers. Working closely with the Account Manager, you will be responsible for streamlining operations, optimizing processes, and providing exceptional support to our most valuable clients. Your primary goal is to strengthen our relationships with these clients, identify growth opportunities, and ensure their long-term satisfaction.

Your Role & Responsibilities

• Collaborate closely with the Account Manager to understand the unique needs and objectives of each strategic customer.
• Foster strong, long-term relationships by consistently delivering exceptional service and value.
• Develop and maintain a deep understanding of our products, services, and industry trends to effectively support strategic clients.
• Analyze client operations and identify opportunities to improve efficiency, cost-effectiveness, and overall value.
• Collaborate with cross-functional teams to implement operational improvements and ensure seamless service delivery.
• Responsible for client reporting requests, contract compliance audits, and gathering data to create and equip account managers for business reviews.
• Assist the Account Manager in identifying opportunities for upselling and cross-selling additional products or services.
• Monitor client accounts, track performance metrics, and proactively address any issues that may impact retention.
• Participate in account planning sessions to develop growth strategies and action plans.
• Collect and analyze data related to client accounts, performance, and satisfaction.
• Prepare regular reports and insights to support data-driven decision-making.
• Provide recommendations based on data analysis to enhance client engagement and results.
• Act as an advocate for the client within the organization, ensuring that their needs and feedback are heard and addressed.
• Gather client feedback and communicate it to the appropriate teams to drive product and service improvements.
• Maintain accurate and up-to-date records of client interactions, agreements, and key information.
• Ensure that all client documentation is organized and readily accessible.

Preferred Education & Experience

• Bachelor's degree in Business, Marketing, or 2-4 years equivalent work experience

Competencies (Skills & Knowledge You'll Bring)

• Proven experience in account management, customer support, or operations.
• Strong analytical skills with the ability to interpret data and draw actionable insights.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational skills.
• Ability to work collaboratively in a cross-functional team environment.
• Familiarity with CRM software and other relevant business tools is a plus.
• Customer-focused mindset.
• Proactive problem solver.
• Strong team player.
• Adaptability and willingness to learn.
• Ability to thrive in a fast-paced and dynamic environment.
• Experience using various technology platforms to drive effective decisions.

The anticipated annual base salary for this position in the US is $60,000 to $90,000. This range does not include any other compensation components or other benefits that an individual may be eligible for. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

EmployBridge is an Equal Opportunity Employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, genetic information, or any other characteristic protected by federal, state or local laws.

EmployBridge offers a competitive benefits package which includes Medical/Dental/Vision, prescription drug benefits, 401(k), paid time off and holidays, a wellness program, and incentive programs. We also offer a variety of career paths and encourage promotion from within.