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Overview
In this position, you will use your strong customer service skills and desire to help others to support our software user community. You will coordinate and manage logistics for training classes as well as support a variety of other trainings and programs, including Esri`s User Conference, internal and distributor trainings, and training certifications.
Responsibilities
- Coordinate and manage all logistics for training classes by collaborating with customers and teams across Esri
- Identify and analyze customer needs and recommend appropriate solutions
- Build and maintain relationships with customers to support training sales goals and customer experience
- Develop, manage, and communicate event details in alignment with customer needs, including requested schedules, staffing, equipment, classroom setup, and location details
- Act as the main point of contact for customers and internal teams for training class coordination needs
- Increase revenue by enrolling wait-listed and cancelled-upon students in classes
- Generate predefined or ad-hoc SAP reports and additional tasks as needed
Requirements
- 2+ years of experience working in a fast-paced and deadline-oriented business environment
- Excellent written and verbal communications skills
- Strong interpersonal skills for communication with internal and external customers
- Strong collaboration, leadership, and problem-solving skills; ability to work with deadlines and multiple tasks simultaneously
- High attention to detail, flexible with last-minute changes and requests, and ability to work independently
- Customer-focused and customer service oriented
- Proficient with Microsoft Office suite, including Outlook, Word, and Excel
- Minimum typing speed of 45 words per minute
- Ability to work one of the following schedules:
- Eastern Standard Time zone schedule (8am-5pm ET), working with a team on the East Coast
- Pacific Standard Time zone schedule (8am-5pm PT), working with our Redlands team
- Bachelor`s degree in Business Administration, Marketing, Communications or related field
Recommended Qualifications
- 4+ years of experience in a professional office environment
- 3+ years of customer service experience
- Knowledge of SAP R/3, S/4HANA, and Salesforce
#LI-SS2
#LI-Onsite
Total Rewards
Esri's competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 64 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
The Company
At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life's best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri's Racial Equity and Social Justice initiatives, please visit our website here.
If you don't meet all of the preferred qualifications for this position, we encourage you to still apply!
Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email askcareers@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.
Esri Privacy Esri takes our responsibility to protect your privacy seriously. We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance.
Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.