NetImpact Strategies is looking for a ServiceNow Organization Change Management (OCM) / Trainer to join our talented professional services team. You will use creative, data driven organizational change management expertise and experience to drive changes across business process, IT and human aspects of projects to align and reach its strategic objectives.

Responsibilities:

Support the successful consolidation of multiple software platforms supporting service delivery across a large enterprise
• Assess the impact of change within organizations that incorporates organizational culture, performance and readiness/desire for change
• Use Prosci ADKAR and/or other certified OCM models, tools and frameworks to support improved organizational design and alignment
• Define and execute communication strategies to effectively share information with stakeholders throughout the project life cycle
• Develop and deploy user adoption/training initiatives to support change related to project implementations
• Strategize with all levels within the organization for the development of a roadmap and implementation of change programs
• Provide input, documenting requirements and supporting the design and delivery of change management training
• Lead efforts to execute change management recommendations across multiple initiatives including new business processes, technology and organization changes
• Identify the impact of the change on the affected parties and create/execute detailed action plans to address the human side of the change

Required

• Bachelor's degree in learning, communications, organization behavior, organization development or similar fields
• Exceptional written and verbal communications skills
• 8 years working experience with at least 2 years of experience related to successful delivery of change management
• 4+ years of experience of OCM adoption
• Strong facilitation, oral and written communication skills, with ability to convey knowledge to a wide variety of audiences via classroom, computer-based, and video delivery methods
• Experience with OCM and Training industry best practices
• Developed problem-solving and analytical abilities
• Federal Consulting Industry Experience Preferred

Preferred

• Prosci certification
• Experience working with ServiceNow platform
• Maintain good relationship with clients and project managers
• Self-motivated with strong analytical and communication skills
• Experience in change management related to Business Process, IT and Human Capital
• Experience in change manage management within public sector
• Ability to interact effectively with different management levels within the organization

#LI-Remote

Perks of working at NetImpact Strategies

• Your health comes first - we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team
• Invest in your future - 401(k) Plan - Immediately vested employer contributions; no matching required
• Work hard, play hard - we offer a generous Paid Time Off (PTO) policy and observe ALL ten (10) federal holidays
• Pawsitively pawesome - Pet Insurance (because our little critters are part of our families, too!)
• Invest in your education - Tuition reimbursement, internal training programs, & company-sponsored industry certifications
• Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019 & 2020!
• Have fun and celebrate and give back - Team building activities, community volunteering, quarterly HQ days, & an offsite annual awards banquet

ABOUT US

NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. We solve complex problems with innovation and agility to create meaningful, transformative, and enduring change. As Trusted Advisors, NetImpact professionals partner with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision through agile, outcome-focused solutions addressing both strategic and tactical requirements. We design and implement comprehensive, tailored solutions that are both mindful of the client's culture and organizational dynamics. NetImpact's core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting, Process Automation, Cloud, DevSecOps, Data and Analytics, and Cyber Security for the Federal Government.

ACCESSIBILITY NOTE

NetImpact Strategies is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended ("ADA"), and applicable state and local laws. It is NetImpact's policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual's disability. Consistent with this policy of non-discrimination, NetImpact will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made NetImpact aware of his/her disability, unless doing so would cause undue hardship to NetImpact. If you are an applicant and need reasonable accommodation when applying for job opportunities within NetImpact, or request reasonable accommodation to utilize NetImpact's online employment application, please contact careers@netimpactstrategies.com.

EQUAL OPPORTUNITY EMPLOYER

NetImpact is committed to the development of a creative, diverse, and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at NetImpact will be based on merit, qualifications, and abilities. NetImpact does not discriminate against any person because of race, color, creed, religion, sex (including gender identity, sexual orientation, and pregnancy), marital status, national origin, disability, age, veteran status, genetic information or any other characteristic protected by federal, state, and local laws (referred to as "protected status").