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Facilities Coordinator
New York, NY
Job Description
Pay: $52000 - $60000 / year
Schedule: M - F; 7a - 4p or 8a - 5p
Location: 620 Avenue of Americas & 15 Little W 12th St, NYC
Provides general office and facilities support with a variety of activities, audits and workspace-related tasks, exhibiting strong customer relationship/communication skills. Works collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and service orientation. Successfully coordinates the resolution of problems associated with all building services including but not limited to small projects, working with vendors, workspace resources, as well as interior and exterior furnishings, fixtures and equipment. Ensures delivery of committed services and overall satisfaction with JLL performance. Demonstrate proactivity, responsiveness and creativity in finding solutions for service delivery.
Workspace OperationsWorks with all internal departments such as IT, Security, Kitchen, Real Estate to ensure all works within the office
Work within JLL and Client CMMS systems to claim tickets and ensure all issues are completed within the defined Service Level Agreements (SLAs)
Convert requests outside of CMMS systems (phone calls, text, email, etc.) into tickets that can be tracked and resolved
Setup surge spaces according to the requests make by client office coordinators. Setup desks, post signs and ensure the space is prepared according to team needs
Coordinates special events in support of client or JLL
Light maintenance work which would include hanging pictures, white boards, ceiling tiles, etc.
Pick-up, drop-off, prepare postage/labels for mail/UPS/FedEx, courier services, etc.
JLL Vendors and SuppliersCollaborate with JLL sourcing team on national and regional sourcing opportunities to define scope, coordinate supplier walk-through, and manage national and regional supplier performance at property level
Manage and support existing contracts for facilities within your geographical areas
Coordinate discussions with selected vendors or suppliers regarding goal setting, performance criteria, and performance review
Properties and ProjectsResolves problems associated with all building services including janitorial, conference rooms, workstation as well as interior and exterior furnishings, fixtures and equipment, printers and meal/snack service
Assist with the coordination and scheduling of maintenance activities to ensure completion within the defined Service Level Agreement (SLA)
Establish strong relationships with property management and landlords. Coordinate service visits with property management representatives and vendors
Detailed inspections of buildings to discover all issues and assign tickets
Ensure that facilities are in compliance with applicable building, health, safety, and fire codes and regulations
Create and implement site operational rules and standard operating procedures. Identify opportunities for improved operational standards
Proactive in finding improvement projects and following through on a plan to complete projects
Complete short and long-term projects for the client
Ensure all work completed stays within the prescribed budget for each facility
Find and implement costs saving ideas on a monthly basis
Account PerformanceProactively develop and maintain client relationships
Ensure client satisfaction with delivery of facility management services and provide a lead role in monitoring and increasing customer satisfaction
Complete all reports at their scheduled intervals (weekly, monthly, quarterly)
Accomplish key performance indicators as identified by the Account Manager
Supports requests associated with JLL management, operations and financial audits
Assists management and JLL team with operational reporting, budgeting, financial audits, and purchasing as necessary
Required Knowledge, Skills, and Abilities:2+ years of experience in facilities/property management or a related field
Knowledge of facilities maintenance work with ability to discuss projects and tasks with JLL team, maintenance team, and/or vendors
Excellent interpersonal, communication, organizational and management skills
Ability to quickly provide executive summaries of problems and solutions to JLL and client management
Computer proficiency with MS Office and Computerized Maintenance Management Systems (CMMS)
Experience working within budget and time constraints
Understanding of commercial leases and contract documents
Ability to multitask and work without direct supervision
Pays attention to details. Makes a conscious effort to understand causes instead of just the effects
Capacity to deal with ambiguity and solve complex problems effectively
Working in a fast-paced environment
Knowledge of real estate, telecommunications, furniture, accounting and building systems
Working Environment:All work for this technology company is completed within a single location in Georgetown. This position does not require travel.
Minimum Required Education:High school diploma or equivalent is required. College is preferred but not required
Industry experience either in the corporate environment, third party service provider or as a consultant is preferred but not required.
The hiring team places a strong emphasis in finding a diligent and motivated individual with excellent customer service skills who excels at using all forms of technology to quickly resolve client needs
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Schedule: M - F; 7a - 4p or 8a - 5p
Location: 620 Avenue of Americas & 15 Little W 12th St, NYC
Provides general office and facilities support with a variety of activities, audits and workspace-related tasks, exhibiting strong customer relationship/communication skills. Works collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and service orientation. Successfully coordinates the resolution of problems associated with all building services including but not limited to small projects, working with vendors, workspace resources, as well as interior and exterior furnishings, fixtures and equipment. Ensures delivery of committed services and overall satisfaction with JLL performance. Demonstrate proactivity, responsiveness and creativity in finding solutions for service delivery.
Workspace OperationsWorks with all internal departments such as IT, Security, Kitchen, Real Estate to ensure all works within the office
Work within JLL and Client CMMS systems to claim tickets and ensure all issues are completed within the defined Service Level Agreements (SLAs)
Convert requests outside of CMMS systems (phone calls, text, email, etc.) into tickets that can be tracked and resolved
Setup surge spaces according to the requests make by client office coordinators. Setup desks, post signs and ensure the space is prepared according to team needs
Coordinates special events in support of client or JLL
Light maintenance work which would include hanging pictures, white boards, ceiling tiles, etc.
Pick-up, drop-off, prepare postage/labels for mail/UPS/FedEx, courier services, etc.
JLL Vendors and SuppliersCollaborate with JLL sourcing team on national and regional sourcing opportunities to define scope, coordinate supplier walk-through, and manage national and regional supplier performance at property level
Manage and support existing contracts for facilities within your geographical areas
Coordinate discussions with selected vendors or suppliers regarding goal setting, performance criteria, and performance review
Properties and ProjectsResolves problems associated with all building services including janitorial, conference rooms, workstation as well as interior and exterior furnishings, fixtures and equipment, printers and meal/snack service
Assist with the coordination and scheduling of maintenance activities to ensure completion within the defined Service Level Agreement (SLA)
Establish strong relationships with property management and landlords. Coordinate service visits with property management representatives and vendors
Detailed inspections of buildings to discover all issues and assign tickets
Ensure that facilities are in compliance with applicable building, health, safety, and fire codes and regulations
Create and implement site operational rules and standard operating procedures. Identify opportunities for improved operational standards
Proactive in finding improvement projects and following through on a plan to complete projects
Complete short and long-term projects for the client
Ensure all work completed stays within the prescribed budget for each facility
Find and implement costs saving ideas on a monthly basis
Account PerformanceProactively develop and maintain client relationships
Ensure client satisfaction with delivery of facility management services and provide a lead role in monitoring and increasing customer satisfaction
Complete all reports at their scheduled intervals (weekly, monthly, quarterly)
Accomplish key performance indicators as identified by the Account Manager
Supports requests associated with JLL management, operations and financial audits
Assists management and JLL team with operational reporting, budgeting, financial audits, and purchasing as necessary
Required Knowledge, Skills, and Abilities:2+ years of experience in facilities/property management or a related field
Knowledge of facilities maintenance work with ability to discuss projects and tasks with JLL team, maintenance team, and/or vendors
Excellent interpersonal, communication, organizational and management skills
Ability to quickly provide executive summaries of problems and solutions to JLL and client management
Computer proficiency with MS Office and Computerized Maintenance Management Systems (CMMS)
Experience working within budget and time constraints
Understanding of commercial leases and contract documents
Ability to multitask and work without direct supervision
Pays attention to details. Makes a conscious effort to understand causes instead of just the effects
Capacity to deal with ambiguity and solve complex problems effectively
Working in a fast-paced environment
Knowledge of real estate, telecommunications, furniture, accounting and building systems
Working Environment:All work for this technology company is completed within a single location in Georgetown. This position does not require travel.
Minimum Required Education:High school diploma or equivalent is required. College is preferred but not required
Industry experience either in the corporate environment, third party service provider or as a consultant is preferred but not required.
The hiring team places a strong emphasis in finding a diligent and motivated individual with excellent customer service skills who excels at using all forms of technology to quickly resolve client needs
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
2+ years
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