Come join our family! Microbac Laboratories is an essential business offering competitive pay and benefits including medical, dental, vision, life insurance, disability, generous paid time off including vacation, holidays and flextime, a wellness program, referral bonus, tuition reimbursement and more!

ABOUT MICROBAC

Microbac Laboratories, Inc. is a premier commercial laboratory testing firm that partners with clients worldwide, offering laboratory solutions to the life science, food and nutrition, and environmental industries and serves our clients with the utmost expertise and respect for their market requirements, constraints, and challenges. We embody a company-wide commitment to exceptional customer experience, which has been refined over nearly 50 years of trusted, analytical and measurement experience.

Through our network of laboratories, offices, and field services, we have the flexibility to meet the unique requirements for each client, project, and scope.

As a privately held third-party testing company, Microbac operates with a commitment to safety, quality, and compliance. Our diverse work portfolio includes broad accreditation offerings and tested insights across the environmental, food and nutrition and life science markets.

JOB SUMMARY

The Lab Director is responsible for the direct operations of accredited, independent commercial laboratory facilities that offer a wide range of analytical testing, consultative, and research support services. This management includes areas of technical expertise, production performance and staff oversight and development, business performance and administrative activities. Through strong, positive leadership, the Managing Director ensures the profitability of laboratory facilities through effective financial, human capital, and resource management and customer care.

Essential Functions:

• Leads, plans, organizes and supports the activities and resources related to processing samples, consulting clients or conducting research, in a manner that is cost effective while maintaining the highest level of quality
• Establishes, enforces and monitors criteria for operations, production, purchasing, record keeping, reporting, laboratory safety, waste handling and disposal, and client management
• Maintain up to date knowledge and understanding of industry trends, conditions, regulatory requirements, and competitors' pricing, and other factors that may influence customers to present them with honest and accurate value propositions that favor utilizing our services
• Supports the Quality and Human Resource functions, ensuring all policies and procedures are applied throughout the division
• Maintains staff by selecting, orienting, training, and motivating employees; maintaining a safe, secure, and legally compliant work environment; developing personal growth opportunities
• Accomplishes staff results by communicating job expectations; planning, monitoring, appraising job results, and giving continual feedback; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards
• Work closely with members of the sales team and laboratory technical staff to understand current service offerings and to identify areas to develop additional capabilities
• Work collaboratively with technical staff teams to directly address the needs of clients
• Establish a positive rapport with clients and work closely with them to understand their needs
• Work collaboratively with internal Customer Relationship Teams to identify and address areas for improvement, ensuring the Company is doing its absolute best to meet the needs our clients
• Leverage knowledge of the company, clients, and industry trends and changes to proactively anticipate and address the needs of clients
• Promotes a cohesive, collaborative team approach to daily operations
• Ensures the facility, instrumentation and equipment are well maintained and are in good working order
• Ensure that client and employee requests and concerns are addressed in an appropriate and timely manner

Minimum Qualifications:

• Bachelor's degree with a concentration in science as it relates to the industry is required
• A minimum of 5 years of prior commercial laboratory experience
• Prior customer service experience
• Excellent communication and presentation skills and abilities
• Comfort leading meetings and negotiations
• Ability to understand and align the needs of others with company services and present compelling value propositions
• Understanding of regulatory and testing requirements for the industry
• Demonstrated leadership ability
• Ability to coach, mentor, and train team members
• Ability to use positive motivation techniques to ensure team success

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

The physical demands and working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools; talk or hear. The employee is occasionally required to stand, walk, and sit.
• The employee must occassionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include color vision and depth perception.

Working Conditions:

• While performing the duties of this job, the employee will be in a general office environment.
• The noise level in the work environment is usually moderate.
• This job requires travel up to 50%

As a privately held third-party testing company, Microbac operates with a commitment to safety, quality, and compliance. Our diverse work portfolio includes broad accreditation offerings and tested insights across the environmental, food and life science markets.

OTHER:

This job description is not an exhaustive list of all duties an employee may be required to perform. Microbac reserves the right to revise the job description at any time. Employment is at-will. Microbac, promotes a drug-free, alcohol-free workplace. Applicants considered for hire must pass a drug test before beginning work. Refusal to submit to testing will result in disqualification of further employment consideration.

Microbac is an Equal Opportunity Employer - We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. All qualified applicants will receive consideration for employment.