Closing Date:

University of Arkansas - Fort Smith

The University of Arkansas - Fort Smith is a dynamic, mid-sized public university that's redefining higher education. We're on a mission to provide transformative, hands-on learning experiences for students of all backgrounds and aspirations. Our multi-faceted approach to education offers a wealth of opportunities, with over 70 academic programs, including certificates, associate, bachelor's, and master's degrees. We're committed to building a diverse community that mirrors Arkansas's rich tapestry, reflecting our dedication to serving the state's varied population while enhancing the quality of our institution.

As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life, and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10 percent of employee salary.

Fort Smith, Arkansas

Nestled along the Arkansas River, this vibrant city offers a perfect blend of history, culture, and natural beauty. Immerse yourself in the rich heritage of the Old West at the Fort Smith National Historic Site, explore the eclectic local art scene, or take a scenic stroll along the picturesque riverfront trails. With a welcoming community, diverse dining options, and a thriving downtown, Fort Smith is the ideal destination for history enthusiasts and those seeking modern amenities.

Thank you for your interest in joining our university. Below you will find details for the position including any supplementary documentation and/or questions you should review before submitting your application. For general application assistance or if you have questions about a job posting, please contact Human Resources at (479) 788-7080.

If you have a disability and need assistance with the hiring process please contact Human Resources at 479-788-7080. Applicants are required to submit a request for each position to which they have applied.

Required Education and/or Work Experience: Minimum qualifications include a formal education equivalent to a bachelor's degree in computer information systems, business, marketing, or related field; plus two to five years' experience in IT, sales, higher education, or other related fields. Other job-related education and/or experience may be substituted for all or part of these basic requirements upon approval.

Preferred Education and/or Work Experience: Experience with Slate CRM. Completion of the Slate "Fundamentals" course and/or other Slate courses. Experience with Ellucian's Banner SIS and/or Workday Student SIS.

Essential Job Duties and Responsibilities:

• Move the Office of Admissions forward with full utilization and implementation of features in Slate, and develop solutions involving process design, data information and architecture, and policy/procedural changes.
• Through Slate, support all efforts of the Office of Admissions team, including but not limited to travel, events, application management, admissions reading, and decision letters.
• Build and update all Slate-hosted undergraduate admissions applications and forms
• Test new functionality delivered by Slate as well as test regular updates and upgrades impacting feeds to SIS. Assist with maintaining quality assurance and control, including inactivating unneeded prompts/fields/activities/interactions, managing annual cycle preparation, etc.
• Create and deliver end-user training/documentation and develop ongoing assessment to ensure consistent use of system tools. Provide functional and technical support to CRM users with varying levels of technical skills, and lead UAFS staff in system testing and updates.
• Manage the importing, exporting, and updating of all student data in Slate and ensure the accuracy and consistency of data within Slate, Banner, Workday, Capture, and other systems
• Partner with the Office of Financial Aid, Registrar's Office, ROAR Advising Center, Academic Support Services, etc. to ensure accurate and efficient flow of applicant data and comms.
• Maximize efficiency and accuracy with application review, scholarship programming and assignment, and admissions decision release using Slate's capabilities.
• With other Admissions Leadership Team members, recommend strategies and plans to address opportunities and gaps in the enrollment funnel with the aim of increasing inquiries and converting more of these to applications, and ultimately to enrolled students.
• Streamline processes, document workflows, and find opportunities for operational efficiencies within and between departments across the admissions lifecycle.
• Work closely with IT staff at UAFS to ensure proper maintenance of admissions-related technological systems.
• Stay informed on college admissions trends and attend relevant professional development opportunities
• Other duties as assigned

Knowledge, Skills, and Abilities: To perform the job successfully, the following competencies are required for the essential functions of this position:

• Familiarity of programming concepts, languages, and databases.
• Knowledge of common information security best practices.
• Knowledge of relational database systems.
• Must be detail oriented and able to work in a fast-paced environment.
• Demonstrated ability to work independently and meet assignment deadlines
• Ability to analyze, design, and program software applications.
• Ability to develop and execute a plan for implementation of new software applications.
• Ability to diagnose computer software problems.
• Ability to provide assistance to campus users and technical support staff.
• Ability to communicate effectively with users orally and in writing

Additional Information:

Working Relationships: This position works closely with all members of the Admissions office and Information Technology Services staff to ensure efficient, responsive, accurate and secure communication for the core business applications of the University. Works with University administrators, faculty, staff, and students to develop useful applications and ensure state-of-the-art communications.

List Employees Supervised: Admissions Support Specialist, CRM Specialist

Special Job Dimensions: Work performed primarily in an office/classroom setting (at home or on campus). Occasional travel and extended hours required. While performing the duties of this job, the employee regularly exhibits digital dexterity when entering data into computer. Required abilities include walking, standing, and sitting for extended periods. Visual demands include close, relatively detailed vision when focusing on a computer screen. Employee regularly talks and hears. Employee occasionally lifts items up to 10 pounds. Flexible work schedule available. Occasional off-schedule work is required.

Background Check Requirements: Criminal Background Check and Motor Vehicle Registry (MVR) Check.

All application materials must be uploaded to the University of Arkansas System Career Site

Please do not send to listed recruitment contact.

This position may be subject to a pre-employment criminal background check, sex offender registry check, financial history background check, and/or drug screening. A criminal conviction or arrest pending adjudication and/or adverse financial history alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background checks and drug screening information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All applicant information is subject to public disclosure under the Arkansas Freedom of Information Act.