Communications Consulting Manager - Consumer Benefit Solutions

Are you interested in a communications position that allows you to work as a people manager, content writer, project manager, and client consultant? Do you have a knack for explaining complex concepts in easy-to-understand language across multiple platforms?

Aon Consumer Benefit Solutions is hiring for a Communications Consulting Manager in a hybrid role with the flexibility to work both virtually and from our Hammonton, NJ office. Candidates will also be considered for fully virtual if not located in New Jersey. You will report to the Director, Communications Consulting and have direct reports.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

The Communications Consulting Manager will have two primary job functions: 1) day-to-day management of Communications Consultants, and 2) developing open enrollment communications campaigns for clients' annual benefits enrollment periods.

Client campaign responsibilities include:

• Attending client meetings and lead discussion of communications initiatives with a consultative approach creating engagement strategies based on client's needs
• Developing and updating various benefit communication materials including benefit guides, educational inserts, and other materials as directed

• Managing various projects from start to finish while coordinating deadlines and prioritizing tasks for multiple projects with short turnaround times

• Preparing content, while being responsible for edit rounds and proofreading finalized materials

• Providing product education and assisting with special communications projects as needed
• Assisting in reviewing other materials and supporting colleagues as necessary
• Continuously discovering and implementing new functions and industry best practices to maximize efficiency
• Keeping abreast of communication and benefit trends

Day to day management of Communication Consultants responsibilities include:

• Hiring, onboarding and training
• Performance management annual cycle along with regular check-ins and development planning
• Talent assessment and capacity planning
• Identification of growth anddevelopment opportunities for direct reports and the team as a whole
• Serving as a mentor/coach providing regular feedback and performance improvement opportunities
• Working closely with Director to set task management assignment protocol, provide backup strategy for PTO coverage and to identify cross-training opportunities
• Initial point of escalation for issue resolution
• Developing and managing peer review protocols and provide peer review for custom projects

How this opportunity is different

This unique role will allow you to achieve the satisfaction of managing client open enrollment campaigns from design and content creation to distribution and web development. While proving guidance and support to Communications Consultants who are working to achieve the same objectives. You'll also have a role in developing the future of the Communications team structure and procedures with the opportunity to collaborate with Consumer Benefits leadership, Health Solutions, Account Management, and other areas of Aon.

Skills and experience that will lead to success

• 3+ years of experience in a supervisory and/or team leader capacity overseeing the work of others
• 7+ years of experience in content writing or project management; HR and benefits content experience preferred
• Ability to organize and simultaneously handle multiple projects while working as an integral part of a team, cultivating relationships, and working independently or with minimal direction
• Effective client service expertise with excellent written and verbal communication skills
• Ability to think critically and work consultatively across departments and with clients
• Experience delivering accurate, timely and engaging messages, through print and online channels

Education

• Bachelor's degree in Communications, Journalism, Marketing or a related degree

Pay Transparency

The salary range for this position (intended for U.S. applicants) is $90,000 to $95,000 annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location.

This position is eligible to participate in one of Aon's annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

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