Job Description

• Interact with sites of care to support appropriate patient access to prescribed Otsuka products. Address emergent medication access issues through consultative support.
• Collaborate with Otsuka Matrix Team members to understand patient support needs, address treatment access obstacles, and follow up on case progress and resolution.
• Educate providers and staff on local access, coverage, approval processes, potential cost concerns, availability expectations, and transition of care options.
• Educate sites of care about medication access topics, such as medication coverage and access, local payer requirements, Prior Authorization requirements, Transition of Care options, and Otsuka Patient Support resources.
• Create/replicate treatment access solutions that have an impact on an ecosystem level.
• Collaborate with ecosystem team on non-promotional business planning activities.
• Ensure all field patient education activities are compliant with all applicable laws, regulations, and guidance within ODH policy and procedures.
• Act as a role model for Otsuka and the Patient Experience and Support division.

Competencies

Demonstrated experience and ability in the following areas:

• Ensures Accountability while Managing Complexity and Ambiguity
• Territory Management & Planning
• Strategic mindset
• Orientation toward action
• Resourcefulness
• Planning and alignment
• Instilling trust
• Situational adaptability
• Customer focus
• Foundational understanding of industry legal, regulatory, and compliance landscape.
• Strong collaboration and communication skills, both written and verbal.

Experience

• 1+ years of experience in the Pharmaceutical/Biotech or healthcare field
• Previous experience with SPs, copay card programs, insurance plans, and the treatment access process (PA, appeal, peer-to-peer)
• Foundational knowledge of patient support programs, billing, pharmacy/medical claims processes, and personnel in various healthcare settings including, but not limited to, community health centers, hospitals, physician offices and infusion centers.
• Demonstrated capacity to understand and communicate about insurance coverage, benefit verification, prior authorization, and the process of treatment access across sites of care.
• Demonstrated capacity to understand and communicate about medication access issues from a patient and provider perspective, with an ability to effectively interact and navigate within various sites of care (physician office, hospital, pharmacy, etc.).

Education

Bachelor's/ Master's degree.

For the Nephrology division, the candidate must be a Licensed Healthcare Professional with a valid clinical license. A clinical licensure is defined as a Clinical Nursing Degree (RN minimum) or Pharmacist (Pharm D. minimum).

Competencies
Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business.
Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
Impactful Communication -Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
Respectful Collaboration - Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals.
Empowered Development - Play an active role in professional development as a business imperative.

Company benefits: comprehensive medical, dental, vision and prescription drug coverage, company provided Basic Life, AD&D, Short-term and Long-term Disability insurance, tuition reimbursement, a 401(k) match, PTO allotment each calendar year, paid holidays, and paid leave programs as well as other company provided benefits.

Come discover more about Otsuka and our benefit offerings;https://www.otsuka-us.com/careers-join-otsuka.

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