Orrick currently has an excellent opportunity for a Systems Administrator in the New York office. This is a fully on-site position in the New York office.

The Systems Administrator is an exempt position reporting to the IT Manager or Regional Head of IT Services. It requires minimal supervision and will be charged with administering, installing, supporting, and maintaining mobile, desktop, laptop, and server systems or other computer systems, and planning for and responding to service outages and other problems. Other technical responsibilities include network maintenance and configuration, and video conferencing systems and infrastructure. Additionally, the Systems Administrator may be asked to work on special projects as defined by the IT Manager, or Regional Head of IT Services such as project management for systems-related projects and being the consultant for computer problems beyond the knowledge of the local technical support staff. A Systems Administrator must demonstrate a blend of technical skills and responsibility to perform their job well. Under general supervision monitors and optimizes daily team workflow by reviewing ServiceNow ticket queues. Identifies and implements process improvements to improve service levels and response times. Is the escalation point for local office support issues by IT team members to assist with resolving IT issues. May be asked to coordinate the local IT schedule team's coverage in the office.

Essential duties and responsibilities include the following. Other duties may be assigned.

Work with the Support Specialist team to resolve and close incident tickets timely.
• Respond to emails and phone calls to resolve user inquiries and requests.
• Regularly review IT Team processes and use Rapid Improvement Program to improve service levels and response times.
• Review ServiceNow tickets to identify the root cause for significant volume categories.
• Report regularly on the team and individual metrics.
• Attend user groups and other professional events to understand technologies, tools, and trends in the Service Desk support and services.
• Affiliate with other IS&T teams to collaborate on common initiatives/projects.
• Lead/participate on project teams to improve technology interoperability and improvement as identified and appropriate.
• Work with all members of the IS&T Department to establish credible, successful, high-integrity technical support.
• Assist the IT Manager, or Regional Head of IT Services with the local office budget and enforce local office spending guidelines.
• Assist with IT procurement.
• Proactively monitor, and administrate server systems performance, and architecture and provide Senior level leadership with recommendations for effective optimization, utilization, and/or application.
• Review assigned and unassigned ServiceNow tickets, changing assignments as necessary to ensure the fastest knowledgeable response as needed.
• Coordinate, implement, and support server systems and infrastructure, including Network Operating Systems, and specific software applications used by the Firm.
• Perform analysis and provide improvement recommendations.
• Identify new technologies with the potential to advance the firm's overall business and practice initiatives.
• Develop, review, and update systems engineering communications and process documentation.
• Develop relationships with systems providers and vendors as the primary technical contact.
• Develops and administers comprehensive methodologies to monitor system health and performance, firmware/software revision levels, and other upgrades to increase system reliability and performance.
• Installs, configures, and administers desktop and/or server hardware and software applications, including desktops, servers, peripherals, the Desktop/Network Operating System (NOS), and specific software applications used by the Firm.
• Desktop and/or Server hardware installation - assist IS&T personnel and vendors with the installation of computer and peripheral computer hardware as required. Duties include verification of receipts of shipment, unpacking of hardware, and proper placement of components, as well as tracking and inputting inventory control information.
• Administers domain user accounts, user environments, file directories and shares, security, and other associated system settings as necessary to fulfill the Firm's administrative needs.
• Assist with onsite and off-site depositions, war rooms, and events as needed.
• Assist with any other projects as requested.

Must possess a solid understanding of and experience with network infrastructures, the latest Microsoft Windows server and desktop, Office 365, Azure, Active Directory, Exchange Online, Mobile Device Management, VPN, and maintaining laptops, desktops, switches, and servers.

Additional Qualifications:

Professional IT or PMP certifications are desirable.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required

• Have a minimum of 5 years of related experience and/or training from law firm or professional services environment.
• Ability to communicate in written and verbal communication.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present and communicate information to management and other Firm personnel.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization and/or specific direction exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Must be able to provide clear leadership and guidance to communications staff and/or peers concerning implementing, managing, and supporting the systems for which you are responsible.
• This position requires the ability to adapt to flexible work hours to meet the firm's business requirements.

Who is Orrick? Orrick is a global law firm focused on serving the technology & innovation, energy & infrastructure and finance sectors. Founded more than 150 years ago in San Francisco, Orrick today has offices in 25+ markets worldwide. We are recognized worldwide for delivering the highest-quality legal advice through our diverse teams and for our culture of innovation and collaboration. Financial Times selected Orrick as the Most Digital Firm of 2020, and in the past five years, the Most Innovative Law Firm of the Year three times and runner-up twice. For the ninth year in a row, Fortune named Orrick to its 2024 list of the 100 Best Companies to Work For. Learn more about our awesome employee experience here: Fortune 100 Great Place To Work certified company.

Compensation and Benefits

The expected salary range for this position is between $72,000 and $110,000.

Orrick is committed to providing a comprehensive, competitive, and thoughtful total compensation package to our attorneys and staff, wherever they work. This compensation and benefits information is based on the Orrick's estimate as of the date of publication and may be modified in the future. The level of pay within the range will depend on a variety of job-related factors that may include, but not limited to, qualifications, relevant experience or education, particular skills or expertise, geography. Other compensation may include an annual discretionary merit bonus, which would be determined by Firm and individual performance.

We offer a full range of elective health benefits including medical, dental, vision and life insurances; robust mental well-being benefits; child, family, elder, and pet care benefits; short- and long-term disability benefits; a health savings account (w/applicable medical plan), flexible spending accounts, long-term care insurance, and a 401K program. This role is eligible to employees will receive compensated time off through our Paid Time Off program, generous Parental leave benefits, and paid holidays.

Please visit www.orrick.com for more information about the firm.

How to Apply: If you are searching for a chance to create an impact, you have a little grit and you love working with a team, we want to talk with you. To submit your resume and cover letter for this position, please visit our Staff and Paralegal Opportunities Listings at www.orrick.com/Careers. Orrick accepts applications for this position on an ongoing basis, until filled.

We are an Equal Opportunity Employer.

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