The Assistant Manager plays a significant role in theatre operations. The Assistant Manager
leads by example and delivers superior guest service in a fast-paced, clean and safe environment.
The Assistant Manager supervises and motivates hourly theatre associates and follows operating
policies and procedures to ensure all company objectives are met and to achieve financial targets.
This position reports to the General Manager/Manager.
Essential Functions/Job Duties:
* Ability to work and problem solve independently
* Ability to learn the different theatre roles and be able to schedule each as business and
attendance dictates
* Learn and understand cash handling, pulls, server check out, & deposit preparation
* Learn daily balancing of drawers, reports, safe, and follow all necessary open and
closing procedures
* Understand daily business objectives including: staffing levels for the day, events,
specials, etc.
* Help maintain internal inventory control including daily soft counts, validation &
corrections
* Ability to train, motivate and develop staff
* Use forecasted business levels/attendance to assist with associate schedules
* Assist with daily revision of timesheets and payroll, as needed
* Consistently create a welcoming environment for guests by greeting, anticipating needs,
and implementing creative solutions to provide exceptional service
* Assist GM with hiring, training and associate development
* Operate projection equipment including projectors, servers and sound equipment.
* Understand our business model and demonstrate desired behaviors for all staff by driving
sales within facility including MMR, loyalty registration, upselling, suggestive selling,
etc.
* Understand and enforce all corporate policies, rules & procedures. Enforce applicable
federal, state, and local laws and regulations as well as learn all audit process to maintain
theatre compliance
* Answer all NPS comments and manage theatre inbox
* Facilitate any guest issues and create a positive recovery for the guest
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* Partner with key vendors and order concession items, liquor, soda, dry goods and
janitorial supplies as needed
* Responsible for general maintenance of front of house, back of house and kitchen line.
Monitor cleanliness, stock levels , safety issues, mechanical issues & aesthetics
* Understanding PCI compliancy and how to handle any safety concerns in the building
(Accident Reports, TCAT, etc)
* Working knowledge of computer systems (including Microsoft Word, Excel, POS
System) and technology within the facility including troubleshooting and resolution of
any issues(Vista, Cielo, etc)
* Preserve confidentiality of theatre information and passwords including knowledge of
and adherence to PCI regulations
* Process daily corporate office or supervisor requests via phone and email
* Coach and counsel associates and understand the procedures involved to do so
* Understanding the new hire process , necessary paperwork/documents and orientation
process
* Perform other such duties as may be assigned by Director of Operations, District
Director, General Manager and Manager
*The above list reflects the general details necessary to describe the principle and essential functions of the
position and shall not be construed as the only duties that may be assigned for the position.
Job Requirements:
* Minimum 18 years of age
* Supervisory experience in a high volume movie theatre, retail or hospitality environment
* Possess strong interpersonal, verbal, and written communication skills
* Willing and motivated to learn new skills, tasks, and software systems to meet the changing
demands of the industry
* Flexible work schedule that includes late evenings, weekends and holidays as dictated by
business needs
* Ability to stay calm under pressure or during difficult situations
Physical Requirements:
While performing the duties of this job, the employee is frequently required to sit, talk and/or
hear, and/or use hands to finger, handle, or touch objects, tools, or controls. The employee is
required to stand, and/or walk. The employee must occasionally lift and/or move up to 50 lbs.
while moving kitchen/cooking or concession items in bulk or small packages. Specific vision
abilities required by this job include close vision and the ability to adjust focus. The mental and
physical requirements described here are representative of those that must be met by an
individual to successfully perform the essential functions of this position. Work is performed in a
theater, kitchen and office environment. The noise level is usually low to moderate with an
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occasional loud environment.
The work environment characteristics described here are representative of those an individual
encounters while performing the essential functions of this position.
License or Certification Required:
* Ability to obtain any government and hospitality required license or certificate. Example:
State Health Card Permit, Local Food Service/Handling Permit, State Liquor Service
Permit, etc
Education Required:
* High school diploma or equivalent
* College coursework in Business Management and Marketing preferred
* Ability to obtain food handling licenses as required by local/state laws
Marcus Theatres is an equal opportunity employer. We believe in hiring a diverse workforce and
sustaining an inclusive, people-first culture. We are committed to non-discrimination in our
hiring and employment practices in accordance with all applicable laws.