Company Description

Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Zayo is seeking a Senior Vice President of Service Assurance to primarily be responsible for ensuring the seamless delivery of high-quality services to our customers. This executive leadership role is critical and strategic in shaping customer satisfaction & loyalty, revenue protection, and growth.The Senior Vice President of Service Assurance will have oversight of all aspects of service assurance, including network reliability, service quality, customer experience, and operational efficiency. This position will drive continuous improvement and uphold our commitment to delivering unparalleled service excellence, interfacing as needed on strategic customer accounts.

Responsibilities

• Will be organizing a newly combined organization and will require advanced strategic experience to design and operate a successful organization with multiple conflicting key priorities

• Develop and implement strategic initiatives to enhance service assurance capabilities and drive operational excellence.

• Collaborate with cross-functional teams to align service assurance objectives with business goals and customer expectations.

• Oversee the design, deployment, and maintenance of robust network infrastructure to ensure high availability and reliability.

• Implement proactive measures to identify and mitigate potential network issues before they impact service delivery.

• Define and monitor key performance indicators (KPIs) to assess service quality and customer satisfaction levels.

• Establish quality standards and processes to continuously improve service delivery and meet or exceed service level agreements (SLAs).

• Gather feedback from customers and internal stakeholders to identify areas for improvement and implement corrective actions.

• Streamline service assurance workflows and processes to improve efficiency and reduce operational costs.

• Leverage automation and innovative technologies to optimize resource utilization and enhance service delivery capabilities.

• Provide strong leadership and guidance to the service assurance team, fostering a culture of accountability, collaboration, and innovation.

• Recruit, develop, and retain top talent, ensuring that team members have the skills and resources needed to excel in their roles.

• Ensure compliance with regulatory requirements and industry standards related to service assurance and network operations.

• Identify and mitigate potential risks that may impact service availability, security, or compliance.

Qualifications

• Bachelor's Degree in engineering or technology related field; Masters Degree, preferred.

• Minimum of 15 (fifteen) years of leadership experience in the telecom industry with emphasis on engineering, design, and network operations centers.

• Ability to manage large technical teams across multiple disciplines and locations.

• Strong analytical skills with the ability to interpret complex data and make strategic decisions.

• Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization, with customers and vendors.

• Demonstrated experience in driving organizational change and continuous improvement initiatives.

• Knowledge of emerging trends and developments in the technology and engineering fields.

• Some travel and access/availability required to serve the needs of the business on a 24/7 basis.

Base Pay Range: $260,000 - $310,000 USD/annually, commensurate with experience.

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance

• Retirement 401(k) Savings Plan

• Fitness membership discounts

• Generous paid time off policy including paid parental leave

Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.