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At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle, Paze, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.
Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.
Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.
Overall Purpose
This position will be responsible for servicing multiple call types regarding FCRA experience and assisting with consumer reporting activity.
Essential Functions
Communicate effectively with consumers in an inbound metrics-driven call center environment
Standard knowledge of FCRA operations and the consumer impact(s)
Detailed understanding of the Fair Credit Reporting Act and its obligations
Navigate multiple technologies while staying engaged with our consumer
Approach problems logically and with good judgment to ensure the appropriate consumer outcome. Troubleshoots, diagnoses and resolves basic issues. Escalates more complex issues to Inbound Call Agent II, III or Universal Call Agent as needed.
Take ownership of each consumer interaction while treating consumers with respect and responding with empathy
Successful completion of a FCRA new-hire assessmentand biennial (every 2 years) certification is required for this role with a passing score of 80% or higher; 2 attempts maximum
Support the company's commitment to risk management and protecting the integrity and confidentiality of systems and data
Minimum Qualifications
High school diploma
Minimal or no previous experience required
Must be able to adapt in a dynamic work environment that requires frequent changes in call/case types from each interaction
Good problem solving, analytical, research, and investigative skills.
Strong phone skills and a customer service orientation
Ability to work independently and handle large volumes of research cases.
Excellent verbal and written communication skills
Intermediate MS Office skills
Background and drug screen
Preferred Qualifications
Previous experience in a banking or other call center, customer service environment
Experience with FCRA compliance in a banking environment.
Knowledge of FCRA, CCPA, FDCPA, OFAC, FinCen, and US financial regulatory agencies
General knowledge and understanding of payments (including ACH, Debit and Credit Card)
Physical Requirements
Working conditions consist of a normal office environment.Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours.Work may require occasional standing, walking, kneeling, and reaching.Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently.Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers.Requires the ability to communicate with internal and/or external customers.
Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.
The above job description is not intended to be an all-inclusive list of duties and standards of the position.
Early Warning Services is an affirmative action and equal opportunity employer.
Some of the Ways We Prioritize Your Health and Happiness
* Healthcare Coverage-Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
* 401(k) Retirement Plan-Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
* Paid Time Off -Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
* 12 weeks of Paid Parental Leave
* Maven Family Planning - provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.
AndSOmuch more! We continue to enhance our program, so be sure tofor the latest. Ourteamcan share more during the interview process!
Early Warning Services, LLC ("Early Warning") considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.
Early Warning is an equal opportunity employer that takes affirmative action to employ, and advance in employment, qualified minorities, women, individuals with disabilities and covered veterans.