Becoming a McLane teammate is to become part of an honest, stable, and reliable company with 125 years of success. We are looking for teammates with perseverance who will take the extra step for our customers, our community, and our company. In return, we will pay you well and offer you the opportunity to go as far in your career as you want to go.

The Smart Handheld Specialist sets up, distributes, and maintains McLane's inventory of Smart Handheld (SHH) devices. They troubleshoot issues, replace defective devices, and maintaining inventory and tracking reports.

• Load software on each Smart Handheld device according to the Common Book of Record number and image printer (if applicable).
• Test each unit to verify all applications were downloaded properly.
• Conduct test scans on products to verify a Smart Handheld is working.
• Package Smart Handheld devices and ship to requesting division.
• Perform customer support by answering questions the customer might have in regards to the device or its application.
• Perform and support software upgrades and refurbish older units.
• Troubleshoot damaged and non-working Smart Handheld units to determine if serviceable.
• This position has additional responsibilities. Special projects may be assigned at the position supervisor's discretion.

MINIMUM QUALIFICATIONS & REQUIREMENTS:

• Have a high school diploma or equivalent.
• Have at least 2 years of call center or computer testing environment experience.
• Demonstrate a commitment to exceptional performance and customer satisfaction.
• Have basic knowledge of Microsoft Office tools such as Excel and Word.
• Candidates may be subject to a background check and drug screen, in accordance with applicable laws.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.