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Responsible for the operational and related on-site operations for the Ticket Operations Department. Oversee the day to day operations of the Ticketing Department with an emphasis on database/reporting management, strategic goals, and management of team. Serve as a primary liaison with events and other TOUR departments.
QUALIFICATIONS
Bachelor's degree in Business or a related field required
Ten to fifteen years related experience required, with a minimum of 5 years of experience in in the computerized ticketing industry or related field. Proven management/leadership experience is also required
Archtics and Ticketmaster ticketing systems experience required
Salesforce CRM experience preferred, but not required
Excellent communication, problem solving, and presentation skills required
Experience with reporting and business intelligence tools required, as well as, familiarity with accounting procedures and principles
RESPONSIBILITIES/DUTIES
Consult and lead day to day management of strategic planning and overall tournament ticket operations with respect to on site operations and fulfillment
Collaborate with Senior Management on the development of long-term and short-term pricing and tournament event strategic goals for the department
Assist Senior Management in developing an implantation strategy and methodology for tracking departmental goals
Manage and implement ticket price strategy across all Championship Management
Collaborate with TBA and Co-Sanction events in strategy and new initiatives and customer service
Serve as a liaison with Ticketmaster for all technology, operations, marketing and live analytics product solution
Oversee on-site activations of third-party integrations with ticket system including CRM, reporting, added value, mobile and RFID technologies
Oversee on site ticket operations and team
Collaborate with various business units in developing the consumer journey in-venue experience
Assist department with Fan Journey enhancements including PGA TOUR App coordination and on-site marketing
Support the Customer Service Program working alongside National Sales Team, with guidance and assistance in execution of this program
Review and execute ticket operations/products against the tournament ticket marketing strategy to be responsive to changes within that strategy
Develop and encourage staff to pursue new tasks and challenges related to overall departmental goals and objectives
Contribute to departmental operations, including staffing, budget management/ cost containment, and internal communication
Special projects or other duties as assigned
Contribute to the development/manage ticket analytics for tracking of ticket sales, revenue and attendance, as well as support and research on the commission reporting process for sales activity, including transaction classification and review