General Description: Schedules patient testing/procedures/admissions; obtains pre- cert/authorization numbers and enters in the scheduling or registration system; obtains and enters accurate insurance information; answers incoming phone calls.

Essential Responsibilities:

• Answer telephone in a timely and professional manner.
• Schedules all patients for ancillary, surgical, and medical testing/procedures/admissions through the Meditech scheduling module.
• Select accurate insurance carrier plans and informs the patient or physician office staff of any carrier that is out of network or of any carrier that may result in a decrease on benefits.
• Inform the physician office staff or patient of any testing requirements according to the instructions and queries in the scheduling module.
• Ensure that any edits performed in the scheduling module are also duplicated in the admissions module.
• Maintain knowledge of the scheduling reports for the next day to ensure department readiness in the event of any unscheduled Meditech down-time.
• Work closely with the physician office staff to ensure that pre-cert/authorization numbers are entered in the scheduling or registration system.
• Select the correct patient medical record number consistently.
• Maintain open communication with the registration staff regarding those unscheduled patients presenting for services to ensure appropriate testing is performed and times are available.
• Utilize appropriate method/tool to communicate with Patient Access and other facility departments, as necessary.
• Edit medical accounts to a PRE status per facility or SSC standards and guidelines.
• Receive, maintain, and index physician orders per facility and SSC standards and guidelines.
• Attends in-service presentations and completes mandatory education week.

General Responsibilities:

• Performs other duties as assigned.

Minimum Qualifications:

Education: None required.

Experience: None required. 1 or more years of work experience in scheduling preferred.

OR equivalent combination of education and experience.

Licensure/Certifications/Registrations Required: None required.

Knowledge, Skills and Abilities:

• Communication - communicates clearly and concisely, verbally and in writing.
• Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.
• Interpersonal skills - able to work effectively with other employees, patients and external parties.
• PC skills - demonstrates proficiency in PC applications as required.
• Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems.
• Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately.