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Implementation & Process Manager
Arlington, VA
Job Description
OverviewMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission. Joining our Microsoft Federal Operations team as an Implementation & Process Manager will bring you close to the customer and a leading edge go-to-market team. The team has a dynamic, mission-driven culture, with a high degree of passion to meet the needs of US Government customers with a range of solutions. We offer unique opportunities to work across global projects and teams in an environment that appreciates diversity, focuses on talent development, and recognizes and rewards great work. We make doing business with Microsoft easy. This role will support Microsoft Federal's Government High Security clearance programs, driving transactional enablement and process optimization for these highly strategic contractual vehicles. In addition to end-to-end process design and continuous improvement, this role is also responsible for implementation of AI and process automation solutions, where applicable. The candidate will be supporting the business to influence program, policy, and process enhancements to drive optimization across Operations. The Implementation & Process Manager will be accountable for the ongoing tracking of business benefits. Also exhibit outstanding organizational, planning, project management, communication, judgement, and negotiation skills, using data and analytics to drive performance insights and improvements and has a customer and compliance focus. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
ResponsibilitiesImplementation ManagementPartner with Federal Launch team to drive requirements, process design and framework for process, tools and contracts across Microsoft Federal's volume licensing, services, and modern businesses.Provide direct project support and process management expertise to drive successful launches and transact-ready implementation for Federal OperationsConsult on compliance and risk requirements to ensure US Government compliance and data governance.Lead transition of work post Go-Live from hypercare to Run integration into vendor manage serviceLead launch stakeholders and resources across end to end implementation and facilitate operations workstream meetings.Identifying process gaps and opportunities for optimization across Microsoft Federal's operational processes and implementing corresponding solutions to drive efficiencies and ability to scale.Understanding business needs and determining how those can best be met via our transactional tools and processes. Process Design and ImprovementCurate in-depth understanding of end-to-end Process Area, its performance, pain points and issues.Engagement, alignment, optimization & governance of x- Microsoft teams engaged in process.Performance Measurement: Monitor and report end to end process performance, health, improvement scorecard with Key Performance Indicators (KPIs) and business outcomes (effectiveness, efficiency, % process documented, cost, capacity, productivity, quality, and return on investment (ROI).Compliance: Develop proactive monitoring and controls measuring process rigor, compliance, and quality.Researches, analyzes, and recommends improvements to the organization's business processes to improve overall organization performance.Build and scale processes and capabilities to enable future growth of Government programs, strategic partnerships, and new business models.Drive processimprovement andseek opportunities to increase agility by identifying future needs for automated processes, services, and solutions to drive business simplificationSuccessfully delivering the implementation of new launches (Product, Programs, Services, Business Models, etc.) on behalf of Federal Operations.Other Embody our culture and values
ResponsibilitiesImplementation ManagementPartner with Federal Launch team to drive requirements, process design and framework for process, tools and contracts across Microsoft Federal's volume licensing, services, and modern businesses.Provide direct project support and process management expertise to drive successful launches and transact-ready implementation for Federal OperationsConsult on compliance and risk requirements to ensure US Government compliance and data governance.Lead transition of work post Go-Live from hypercare to Run integration into vendor manage serviceLead launch stakeholders and resources across end to end implementation and facilitate operations workstream meetings.Identifying process gaps and opportunities for optimization across Microsoft Federal's operational processes and implementing corresponding solutions to drive efficiencies and ability to scale.Understanding business needs and determining how those can best be met via our transactional tools and processes. Process Design and ImprovementCurate in-depth understanding of end-to-end Process Area, its performance, pain points and issues.Engagement, alignment, optimization & governance of x- Microsoft teams engaged in process.Performance Measurement: Monitor and report end to end process performance, health, improvement scorecard with Key Performance Indicators (KPIs) and business outcomes (effectiveness, efficiency, % process documented, cost, capacity, productivity, quality, and return on investment (ROI).Compliance: Develop proactive monitoring and controls measuring process rigor, compliance, and quality.Researches, analyzes, and recommends improvements to the organization's business processes to improve overall organization performance.Build and scale processes and capabilities to enable future growth of Government programs, strategic partnerships, and new business models.Drive processimprovement andseek opportunities to increase agility by identifying future needs for automated processes, services, and solutions to drive business simplificationSuccessfully delivering the implementation of new launches (Product, Programs, Services, Business Models, etc.) on behalf of Federal Operations.Other Embody our culture and values
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
Open
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