At Informa, we love knowledge, expert information and the power of networks and connections. We are dedicated to connecting specialists with knowledge so they can learn more, know more and do more in their roles and businesses, and we're doing this in ever smarter ways. We're passionate about our customers and the markets they operate in. And because our colleagues are our greatest assets, we do everything we can to make work life at Informa supportive, rewarding and enjoyable.

We are a FTSE 100 company with 10,000 colleagues working in over 30 countries. Within Informa's Group Technology team, thePlatforms teams design, build, and operateshared platforms that drive customer value at scale, optimizing the platforms and related technology assets to provide greatest customer and commercial value at the lowest cost.

Informa is seeking an accomplished Senior Product Owner to play a leading role in the evolution of our technology-enabled, data driven, customer-centric event delivery capability.

Job Summary:

The Senior Product Manager will be a trusted technology partner to brand leadership, helping them clarify business requirements, prioritize the backlog, estimate and coordinate effort with external vendors and internal operations teams, and coordinate product delivery. You'll help to drive a change to a more customer-centric delivery model, thinking in 'products' not 'projects' and always focused on delivering incremental chunks of business and customer value. You'll have great communication skills and be quick to build strong relationships with key stakeholders internally and externally. Keen to take accountability and ownership for the success of digital platforms, you enjoy working under pressure and meeting deadlines with excellent organizational skills. Having a strong mix of professional and emotional intelligence is critical to success. You will enjoy driving meaningful change and innovation and have a track record of bringing people along the journey with you.

Key Responsibilities:

The Senior Product Owner is responsible for working with the divisional market leads to clarify requirements for virtual event platforms, ensuring the requirements are fully identified, prioritised, and agreed and documented using the agreed delivery method. They will then have responsibility for overseeing the successful delivery of those platforms/platform changes.

Primary Responsibilities

• Oversee the strategic and operational engagement with Informa's two primary platform partners.
• Act as liaison between Event Operations, Digital Delivery, and the vendors.
• Collaborate with divisional market leaders, and cross-functional teams to understand the event strategy and clarify requirements.
• Be the SME for the event delivery platforms & Lead training and demonstrations as part of a new team member's onboarding process and showcasing new features.
• Develop and maintain platform resources and engagement documentation, ensuring those are made available to the necessary business partners (divisional leads, delivery teams, etc.).
• Ensure proposed changes are sufficiently defined, including acceptance criteria and KPIs.
• Facilitate architectural, technology, privacy, legal, data, and operational reviews of proposed changes with internal teams.
• Work with the vendor to estimate the cost, time, and resources of requested changes, challenging them when appropriate for justification and/or more attractive terms.
• Regularly groom the backlog based on evolving business needs and ambitions.
• Be fluent in the platforms' roadmap and Informa's role in it.
• Collaborate and support product managers in identifying alternative solutions if requirements cannot be met through enhancement of an existing approved solution.
• Helping with the identification of potential new partners, undertaking vendor and platform analyses, supporting selection processes and the resulting change impact assessments.

Development and Delivery Planning

• Communicate prioritized roadmap to vendor, ensuring alignment between Informa's ambitions and the platform vision.
• Maintain visibility of the external technology partners' progress against plan to deliver change on scope, on time, and on cost.

Additional Responsibilities

• Produce and maintain utilization KPI data on the digital event platform to support product stakeholders.
• Act as advisor and SME to additional areas of the Informa business who engage with the digital event platform.
• Support Informa data programs, including but not exclusively IIRIS as the SME for the digital event platform.
• Involvement with the commercial partnership between Informa and the platform provider, facilitating conversations and providing operational support.

Skills and Abilities

• Delivery and outcomes oriented, ensure delivery to deadlines.
• Effective and demonstrable interpersonal and collaboration skills.
• Strong verbal and written English language communication skills with the ability to articulate thoughts and ideas clearly and summarize and report information.
• Excellent facilitation, communication, and presentation skills with the ability to simplify and clearly communicate complex requirements.
• Ability to work as part of matrix and virtual teams that include senior stakeholders, business and technology subject matter experts, and external partners.
• Ability to influence, engage and motivate teams, developing a sense of teamwork and maintaining relationships with internal and external stakeholders.
• Being methodical, detail-oriented and capable of delivering a high level of accuracy.
• Ability to multitask and prioritize a large volume of work effectively.
• Ability to think ahead and anticipate problems, issues, and solutions.
• Flexible 'can do' approach to business challenges.
• High integrity - able to deal with highly confidential and market sensitive information.

• Knowledge and experience of the global meetings and events industry a plus.
• Demonstrable experience as a digital event technologist, project manager or product owner.
• Experience in managing a product backlog, prioritizing, and grooming it as necessary to maximize business outcomes.
• Experience working within global organizations across time zones and in virtual teams, with the flexibility to adjust working hours when necessary.
• Confident in delivering presentations.
• A general understanding of software integration approaches.
• Proficient with technology including Microsoft Office, common project management tools, and event platforms.
• Educated to degree level (or qualified by experience).
• Ability to travel domestically or internationally up to 10%

Why work at Informa

Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomesall types of candidates.We are alsoflexiblewithdifferent working patternsandprioritize promotions internally. Our benefits include:

• Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive, and we support a range of working patterns.
• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks.
• Broader impact: take up to four days per year to volunteer, with charity match funding available too.
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it's time for the next step, we encourage and support internal job moves.
• Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year.
• Competitive benefits, including a 401k match, parental leave and an ESPP offering company shares at a minimum 15% discount.
• Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more.
• Recognition for great work, with global awards and kudos programs.
• As an international company, the chance to collaborate with teams around the world
• The salary range for this position is $85K-110K, depending on experience

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.

All your information will be kept confidential according to EEO guidelines.