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Property Manager
Chicago, IL
Job Description
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:Lead, schedule, coordinate, and supervise all associates at the property. Supervise day to day operations of all onsite associates, ensuring that JLL policies and procedures are being followed
Responsible for interviewing, training, developing, mentoring, leading, coaching and managing a high-performing, cohesive team, including leasing, customer service, maintenance and management personnel to maximize engagement and minimize turnover in accordance with company policy and procedure. Ensure adequate/appropriate staffing
Partner with Vice President, Regional Operations to prepare, implement, and meet the annual operating and capital budgets/forecasts for the property
Oversee all operations including lease administration, budgeting, forecasting, reporting, collections, rental rates, evictions, vacancy, marketing, lease renewals, maintenance, vendor relationships, inspections, safety programs, service contracts, expense control, audits, etc.
Oversee the development of marketing programs and implementation designed to drive traffic and revenue at the property
Promote client satisfaction through accurate and timely reporting and on-going communication about the performance of the community. Respond with urgency and accuracy to client/owner concerns, questions, issues, and requests
Ensure all associates provide superior customer service and communication to our residents and prospects in accordance with JLL's established service standards to enhance customer satisfaction and increase retention, revenue, reputation and profitability
Complete required reports including weekly, monthly, quarterly leasing, variance, capital reporting, and any other reports as determined by the client
Oversee accounts receivable ensuring rents and all other applicable fees are billed and collected. Ensure that collection and demand notices are generated, delivered, and posted as required by local laws. Oversee eviction process
Monitor resident selection criteria in accordance with federal and state regulations. Adhere to all local and state laws, including all laws governing Fair Housing. Ensure compliance with all applicable ADA (Americans with Disabilities Act), and Section 504 (FHAA) regulations
Comply with company policies and procedures, including standards of performance (SOP)
Instill, maintain and model JLL mission to be the best national management company
EDUCATION:
High school diploma or equivalent required, Bachelor's degree preferred
EXPERIENCE:
Three years of onsite residential property management experience
Experience in supervisory role and managing staff
Financial acumen/experience writing and maintaining budgets; general understanding of accounting principles
Proficient in property management software (Yardi, RealPage) or other similar property management software
SKILLS AND ABILITY:
Excellent customer service skills while maintaining the highest standards of professionalism
Strong grasp of modern technology and the ability to utilize same in day to day job activities
Computer literate, including Microsoft Office Suite and internet navigation skills
General office, bookkeeping and sales skills
Excellent oral and written communication skills; strong attention to detail
Work independently and within a team to build relationships and interact effectively with business partners
A desire to work within a diverse, collaborative, and driven professional environment
Positive, professional attitude
Proactive and take initiative
Maintain confidentiality and utilize judgment
OTHER:
Regular attendance is essential to the successful performance of this position
Due to the cyclical nature of the industry, associates may be required to work varying schedules to reflect the business needs. In addition, attendance at all scheduled training sessions and meetings is required
All associates must maintain a neat, clean, and well-groomed appearance per Company standards
Upon employment, all associates are required to fully comply with Company rules and regulations
NOTICE:
This role description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.
The statements herein are intended to describe the general nature and level of work being performed by associates and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.
Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
All requirements are open to possible modification to reasonably accommodate individuals with disabilities.
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Responsible for interviewing, training, developing, mentoring, leading, coaching and managing a high-performing, cohesive team, including leasing, customer service, maintenance and management personnel to maximize engagement and minimize turnover in accordance with company policy and procedure. Ensure adequate/appropriate staffing
Partner with Vice President, Regional Operations to prepare, implement, and meet the annual operating and capital budgets/forecasts for the property
Oversee all operations including lease administration, budgeting, forecasting, reporting, collections, rental rates, evictions, vacancy, marketing, lease renewals, maintenance, vendor relationships, inspections, safety programs, service contracts, expense control, audits, etc.
Oversee the development of marketing programs and implementation designed to drive traffic and revenue at the property
Promote client satisfaction through accurate and timely reporting and on-going communication about the performance of the community. Respond with urgency and accuracy to client/owner concerns, questions, issues, and requests
Ensure all associates provide superior customer service and communication to our residents and prospects in accordance with JLL's established service standards to enhance customer satisfaction and increase retention, revenue, reputation and profitability
Complete required reports including weekly, monthly, quarterly leasing, variance, capital reporting, and any other reports as determined by the client
Oversee accounts receivable ensuring rents and all other applicable fees are billed and collected. Ensure that collection and demand notices are generated, delivered, and posted as required by local laws. Oversee eviction process
Monitor resident selection criteria in accordance with federal and state regulations. Adhere to all local and state laws, including all laws governing Fair Housing. Ensure compliance with all applicable ADA (Americans with Disabilities Act), and Section 504 (FHAA) regulations
Comply with company policies and procedures, including standards of performance (SOP)
Instill, maintain and model JLL mission to be the best national management company
EDUCATION:
High school diploma or equivalent required, Bachelor's degree preferred
EXPERIENCE:
Three years of onsite residential property management experience
Experience in supervisory role and managing staff
Financial acumen/experience writing and maintaining budgets; general understanding of accounting principles
Proficient in property management software (Yardi, RealPage) or other similar property management software
SKILLS AND ABILITY:
Excellent customer service skills while maintaining the highest standards of professionalism
Strong grasp of modern technology and the ability to utilize same in day to day job activities
Computer literate, including Microsoft Office Suite and internet navigation skills
General office, bookkeeping and sales skills
Excellent oral and written communication skills; strong attention to detail
Work independently and within a team to build relationships and interact effectively with business partners
A desire to work within a diverse, collaborative, and driven professional environment
Positive, professional attitude
Proactive and take initiative
Maintain confidentiality and utilize judgment
OTHER:
Regular attendance is essential to the successful performance of this position
Due to the cyclical nature of the industry, associates may be required to work varying schedules to reflect the business needs. In addition, attendance at all scheduled training sessions and meetings is required
All associates must maintain a neat, clean, and well-groomed appearance per Company standards
Upon employment, all associates are required to fully comply with Company rules and regulations
NOTICE:
This role description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.
The statements herein are intended to describe the general nature and level of work being performed by associates and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.
Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
All requirements are open to possible modification to reasonably accommodate individuals with disabilities.
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
3+ years
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