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Solution Architect Program Manager
Redmond, WA
Job Description
OverviewMicrosoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a Solution Architect Program Manager, you will perform a key role in how we build, deliver, manage, and optimize, the CO+I ServiceNow platform instance supporting global data center support teams & services. As a group, CO+I is focused on personal and professional development for all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 200 data centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working support services for me than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. The Information & Platform Optimization (IAPO) team leads, builds, and supports programs & platforms used by data center and critical environment personnel globally. To help us accelerate on the path to achieve our objectives, growth, and transformation, we are looking for a candidate who has broad expertise & implementation experience across ServiceNow ITSM modules with a focus on self-service enablement. This role will report to the Director of IAPO. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positivelyimpactour culture every day.
ResponsibilitiesPlatform Architect: Responsible for contributing to platform Roadmap, including test strategy, implementation, and configuration requirements of new modules and major upgrades. Keeping business solutions up to date with the latest innovations available on the ServiceNow Platform. Cross Group Collaboration: Work with stakeholder groups as a Technical Advisor building trust and influencing how to tailor technical solutions & implementation strategies to meet desired outcomes to maximize business value. Implementation Management: Ability to distill stakeholder scenarios and challenges into clear, concise execution requirements for development & implementation. Ensure ServiceNow platform configuration and cross-platform integration solutions are based on ServiceNow best practices while maintaining out of the box (OOTB) upgradeability. Platform First Optimization: Ensure all solutions enabled on ServiceNow Platform adhere to best practices for optimal performance, enable Self-Service capabilities, and take advantage of pre-built capabilities to minimize customization. You will also identify risks and proposed data-based mitigations through coordination with ServiceNow global platform team strategy and best practices. Documentation: Strive for and adhere to process excellence for documentation, planning and grooming project priorities and collaborating with Engineering & Development teams. Creation of product/feature specifications with visual and written designs as needed. Embody our Culture & Values
ResponsibilitiesPlatform Architect: Responsible for contributing to platform Roadmap, including test strategy, implementation, and configuration requirements of new modules and major upgrades. Keeping business solutions up to date with the latest innovations available on the ServiceNow Platform. Cross Group Collaboration: Work with stakeholder groups as a Technical Advisor building trust and influencing how to tailor technical solutions & implementation strategies to meet desired outcomes to maximize business value. Implementation Management: Ability to distill stakeholder scenarios and challenges into clear, concise execution requirements for development & implementation. Ensure ServiceNow platform configuration and cross-platform integration solutions are based on ServiceNow best practices while maintaining out of the box (OOTB) upgradeability. Platform First Optimization: Ensure all solutions enabled on ServiceNow Platform adhere to best practices for optimal performance, enable Self-Service capabilities, and take advantage of pre-built capabilities to minimize customization. You will also identify risks and proposed data-based mitigations through coordination with ServiceNow global platform team strategy and best practices. Documentation: Strive for and adhere to process excellence for documentation, planning and grooming project priorities and collaborating with Engineering & Development teams. Creation of product/feature specifications with visual and written designs as needed. Embody our Culture & Values
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
Open
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