Job Description:

This role will provide leadership in recruiting, hiring, motivating, managing, and evaluatingallservice team membersin the region.The Regional Service Manager will manage the overall service department operations to ensure customer satisfaction including business growth through marketing and customer visits.

Specific Duties Include:

• Work with service teamleadership to ensure customer satisfaction through proper follow up and communication. Collaborate with all departments to resolve customer concerns.
• Mentor, coach, train and guide supervisors in all service department management areas of responsibility. Emphasis on people management and developing skills related to hiring and performance management.
• Ensure work orders are charged out in a timely and in a profitable manner.
• Verify and drive accountabilityaround effective use of the Procore system to properly manage the flow of the work order process to completion (customer, internal and warranty).
• Proactively meet with and engage customers each month to develop, maintain, and grow relationshipsin order to drive business growth and customer satisfaction.
• Ensure the service department is managed to company benchmarks for work-in-progress (WIP)and billing-in-progress (BIP).
• Meet with Field Supervisors and Service Operations Manager/Regional General Manager regularly to review department operations and financial performance, profitability, efficiencies, and employee matters.
• Effectively communicate and partner with the General/Store Managementto grow and meetthe projected financial and budgeted benchmarks.
• Support recruiting efforts, hire qualified team members, and develop the team.
• Maintain inventory for company-purchased tools and follow checkout guidelines.
• Coach and mentor service department employees.
• Responsible for safety behavior, inspections, safety repairs noted during inspections, reporting,safety meetings, and all things safety for the entire store location.
• Reviewmonthly Risk Management Report by location with the General/Store Manager.
• Create and monitor annual service department benchmarks and budget, in alignment with the company's financial and operational objectives.
• Demonstrate leadership in all aspects of the store.
• Ensure that appropriate communications take place throughout the location/s by facilitating/participating in monthly open-book meetings, conducting regular team meetings,encouraging an open-door policy, and proactively seeking feedback from team members.
• Foster an engagedwork environment within the locations, encouraging accountability, open communication, teamwork, and a commitment to serving the customer.
• Lead and manage all business and/or department activities related to ensuring the customer experience is positive and that all team members are committed to creating solutions and long term relationships with customers.
• Ensure that the company/location reputation and image in the community is consistent with RDO WaterCore Values, and that business relationships with all stakeholders are not compromised.
• Manage the evaluation, allocation, and management of physical and financial resources and administer the hiring, development/training, management, evaluation, and effective assignment of people resources.
• Responsible for ensuring that sound and safe business practices and processes are implemented and continuously improved to effectively and efficiently achieve ethical business objectives.
• Follow all safety rules and regulations while performing work assignments and adhere toall policies and procedures as specified in company manuals and as directed in the employee handbook.
• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Perform all other duties as assigned by management in a professional and efficient manner.

Job Requirements:

• Previous supervisory/management experience
• Excellent customer service skills
• Excellent oral and written communication skills
• Strong computer skills
• Industry experience preferred
• College degree preferred